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Customer Service Practitioner Level 2 Apprenticeship K & A Pharmacy

Work within a respected local business with an easy to reach location and become a Customer Service Practitioner. Help customers face-to-face and over the phone as a front-line support member.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 08:30 - 17:30 shifts vary.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    31 Mar 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As a customer service practitioner you will be expected to complete a variety of important tasks on a day-to-day basis.

These include:

  • Providing excellent customer service
  • Provide a standard of service that reflects the company corporate image
  • Ensure customers are attended to with an efficient and courteous service
  • First point of contact as a chemist counter assistant
  • Respond quickly and efficiently to all enquiries
  • General clerical duties
  • Serving customers
  • Cash handling and using till
  • Serving and assisting customers
  • Deal with deliveries and orders
  • Stock control and stocktaking
  • Deal with enquiries in the shop and via the telephone
  • Learning product lines
  • Pricing of stock
  • Upselling of products and services
  • Estimating, pricing and follow up of quotes
  • Tidying and keeping shop and work areas clean

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner standard.

The learner will be awarded a level 2 qualification upon completion which is the equivalent to a GCSE C grade. The majority of the learners training will take place on site with the employer and will include face-to-face training as well as landline training. 

What is the expected career progression after this apprenticeship?

If the learner completes their apprenticeship to an expected standard of the employer, they may be offered a full-time role within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience


GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

K and A pharmacy are a local pharmaceutical company within Gateshead known for their friendly staff, painless processes and easy to access location.


K & A Pharmacy





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Training provider



Ellie Filer



Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Fill in your personal details below the vacancy details and apply. No login required.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Mar 2023