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Student Services Business Administration Apprentice NAPIT SERVICES LIMITED

This is an amazing opportunity to join our friendly, supportive team as a Business Administration Apprentice. This is a fantastic, varied role and you'll be carrying out a wide range of duties, learning valuable skills, gaining experience, and a qualification. You will be an integral part of the team, providing admin support to the whole business.

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Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage


    £6 per hour starting salary.

  • Working week

    Monday - Friday, 8.00am - 4.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

General administration / enquiries:

  • Meet and greet
  • General enquiries
  • Maintaining mailbox
  • Identify and escalate potential issues that may arise (No Shows / Dropouts / Cancellations)
  • Monitor and review feedback
  • Post
  • Book sales
  • Ordering stationary and refreshment stock
  • Arrange and monitor maintenance of the centre and escalate


  • Transferring candidates
  • Processing payments
  • Transferring customers due to date or venue change


  • Managing customer through training and assessment process
  • Maintaining a list of customers who need to complete assessments
  • Processing payments

Course materials:

  • Print relevant handouts and assessment paperwork
  • Print course registers
  • Issue materials if course via distance learning (Nimble)
  • Booking online course exams

Course reminders:

  • Send out email reminder to call candidates or text if required using Message Bird

Tracking Log:

  • Maintain all tracking logs


  • Log all results on Walled Garden
  • Create, print and post Certificates to customers and make all relevant notes to advise other teams


  • Registering customers on relevant exam
  • Invigilating exams


  • Monitoring attendance escalating issues


  • Booking pop up venues and liaising with venues

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Level 3 Business Administrator apprenticeship standard.

All training is delivered remotely with a dedicated development coach.

What is the expected career progression after this apprenticeship?

Opportunity for a full-time permanent role with further development opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative, Able to work to deadlines, Good telephone skills, Well presented, Motivated, Flexible, Energetic, Keen to learn, Hard working


GCSE or equivalent English and maths (Grade C/4 or above) Essential

Things to consider

31 days paid holiday including, Christmas shut down and bank holidays. Membership of company health cash plan after probationary period.

About the employer

NAPIT is a leading Government approved and United Kingdom Accreditation Service (UKAS) accredited membership scheme operator in the building services and fabric sector. There are currently more than 16,500 NAPIT registered installers in the electrical, heating, plumbing, ventilation, microgeneration and building fabric trades across the UK domestic, commercial and industrial markets. NAPIT Training is a division of the NAPIT Group that represents a brand of high-quality training in the industry, offering dedicated training sessions where each candidate gets the opportunity to achieve industry recognised qualifications in their trade.







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Training provider



Heather Duffield


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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