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Customer Service Customer Care Representative Apprentice ABZORB SYSTEMS LTD

This is an exciting opportunity to work for Abzorb Systems Ltd undertaking varied duties including dealing with customer enquiries. You will be working with a hardworking and friendly team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday / Shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    07 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000123021

  • Positions

    1 available

What will the apprentice be doing?

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, photocopying and distribution of relevant documents
  • Answering the telephone in a professional manner and dealing with enquiries
  • Responsible for coordinating the post
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • To deal courteously and efficiently with all visitors
  • Providing refreshments for visitors when required
  • Dealing with stationery/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Answering the phone
  • Printing & sending emails
  • Entering bills on sage software – Training provided 
    Generating invoices on sage software – training provided
  • Wages – training provided
  • Filing

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. This could be in the role you are already doing or venturing into a different area. 

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Abzorb provides a comprehensive portfolio of telecommunications, networks and vehicle tracking solutions to B2B market.

Employer

ABZORB SYSTEMS LTD

Address

ARMYTAGE ROAD

BRIGHOUSE

HD6 1QF

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Training

Training provider

KIRKLEES COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023