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IT Apprentice (Level 3) CARDEN I.T SERVICES LIMITED

Your role in this apprenticeship will be to support the technical support team, from our primary base in Woodingdean Business Park, Brighton with 1st/2nd line IT support and administration. You will also be troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Feb 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday. during the first 3 month, you will be working 9am - 5pm. Months 4 to 7, working Monday, 9am to 5pm, Tuesday, 10am to 6pm, Wednesday,12pm to 8pm, Thursday, 1pm – 9pm, and Friday, 10am to 6pm. Months 7 and onwards, Monday - Friday, more late shifts with 10pm being the latest finish, shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    14 Feb 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000122947

  • Positions

    2 available

What will the apprentice be doing?

Working as part of a team you will join a fast-growing busy IT company that provide technical support services to SMEs throughout the UK on IT and telecoms products and services.

In this role, you will:

  • Respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base
  • Work on IT projects

Throughout your apprenticeship you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an Infrastructure Technician Apprentice.

Duties will include:

  • Answering calls and logging tickets
  • Managing low level tickets such as Full hard-drives, reboots required
  • Troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell to maintain the safety of the companies networking infrastructure

This role will require you to demonstrate flexibility and commitment as it will require you to work varied shift patterns. Once you start doing the late shifts your salary will be increased to reflect that.

What training will the apprentice take and what qualification will the apprentice get at the end?

Over 18 months, you’ll devote a minimum of 6 hours of your working week on ‘off the job’ training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spent writing assignments. Together this will count towards a Level 3 Information Communications Technician apprenticeship. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Hubergroup who together, will make sure you develop the knowledge, skills, and work habits you’ll need to succeed in your career.

What is the expected career progression after this apprenticeship?

We will support you in your career progression, giving encouragement and providing opportunities for you to develop. Individuals can use the apprenticeship plans to jumpstart a successful career in a skilled industry through on-the-job training and online study. Our goal is to transform you into a fully competent technician within the company. This is seen as an investment for the future of the company, and we can’t do it without individuals like you!


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Carden IT brings together a diverse team of IT experts from various professional backgrounds. From project managers to network engineers to system administrators, we take pride in being able to provide specialised help for all of your IT needs. Your role in this apprenticeship will be to support the technical support team, from our primary base in Woodingdean Business Park, Brighton with 1st/2nd line IT support and administration.

Employer

CARDEN I.T SERVICES LIMITED

Address

UNIT 2

CASTLE HOUSE

SEA VIEW WAY

BN2 6NT

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Training

Training provider

TIRO TRAINING LTD

Contact

Inna Voenkina

inna.voenkina@tiro.co.uk

01273 776 779

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Feb 2023