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Apprentice Customer Care Executive RUSH INSURANCE SERVICES LIMITED

This is a fantastic opportunity for a hardworking and driven individual with excellent customer service and sales skills to join our busy Customer Services/Sales Team in the Stockport Office. This role will include working alongside our award-winning direct product Covered2go and large independent travel agencies such as Hays Travel & Love Holiday.

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Closing date: 03 Feb 2023

Apprenticeship summary

  • Annual wage

    £19,851.00

    Appropriate bonuses and Company Pension Scheme.

  • Working week

    Typical working hours are Monday - Friday, 09:00 – 17:30.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000122822

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with inbound sales calls and customer service queries from both direct and trade customers or clients, via email or by telephone, ensuring all questions are answered and dealt with effectively and efficiently
  • Ensuring all calls are compliant and fall within the FCA regulatory frameworks, by following the call script provided
  • Providing new quotations accurately and in a timely manner, either by using the automated quote systems available or by referring to the rates and rating notes available
  • Processing new policies and dealing with amendments/upgrades on existing policies and taking card payments
  • Dealing with policy cancellations and refunds, where appropriate.
  • Referring to, and liaising with Underwriters and external specialist teams, where necessary
  • Having an awareness of the criteria for each Underwriter as this will vary across schemes
  • Familiarising yourself with the various products for each scheme and maintaining up-to-date product knowledge
  • Maintaining up-to-date knowledge of internal systems, and external portals where relevant
  • Having an awareness of timescales and deadlines for call backs and referral cases

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working towards the Level 2 Customer Service Practitioner apprenticeship standard:

  • The apprentice will receive monthly workplace or virtual visits with a dedicated assessor
  • The assessor will set individualised learning tasks as part of the apprentice’s workplace training that will incorporate your daily role and duties

What is the expected career progression after this apprenticeship?

The possibility of a full-time post upon successful completion of the apprenticeship for the right candidate.

The learner could progress onto other qualifications such as:

  • Level 3 Diploma in Customer Service
  • Level 3 Diploma in Business Administration
  • Institute of Leadership and Management (ILM) qualifications

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Strong written skills, Knowledge of Microsoft Office, Multi-tasking Skills, Calm & Professional, Time Management Skills, Punctual, Hardworking, Willing to Learn

Qualifications

GCSE or equivalent Any other (Grade 4/C or above) Essential
GCSE or equivalent Any other (Grade 4/C or above) Essential
GCSE or equivalent Any other (Grade 4/C or above) Essential
GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

Why are you interested in applying for the Customer Care Executive role at Rush Insurance and what skills would you be able to bring to the role?

About the employer

Rush Insurance is a family run business with over 100 years of combined insurance experience. Specialising in travel insurance, online technology with a passion for the delivery of the highest possible customer service. We have a casual dress code and enjoy bi-annual social gatherings. Twenty days holiday, plus bank holidays and your birthday off.

Employer

RUSH INSURANCE SERVICES LIMITED

Address

8TH FLOOR

BECKWITH HOUSE

1 WELLINGTON ROAD NORTH

SK4 1AF

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Training

Training provider

THE TRAFFORD COLLEGE GROUP

Contact

apprenticeships@tcg.ac.uk

01618867461

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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