Are you looking to start a career within customer service? We have a great opportunity to work as an apprentice undertaking a wide range of exciting duties within a busy office environment. Your role will include answering the telephones and supporting with customer enquiries.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9am to 5:30pm, Monday to Friday.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    13 Apr 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role will involve:

  • Answering the telephones
  • Supporting with customer enquiries
  • Proof reading job adverts/ descriptions
  • Copy typing and data entry
  • Photocopying
  • Scanning
  • Sending emails / correspondence
  • Plus much more

What training will the apprentice take and what qualification will the apprentice get at the end?

Teaching and learning the skills, knowledge, and behaviours within Customer Services. On completion apprentice will obtain NVQ / BTEC as a Customer Service Practitioner Level 2.

What is the expected career progression after this apprenticeship?

The company is offering long term career progression on successful completion of this apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Organisation skills, Team working


GCSE or equivalent Math (Grade 4 / C or above) Essential
GCSE or equivalent English (Grade 6 / B or above) Essential

Things to consider

Have you considered the location / hours and pay for this apprenticeship?

About the employer

Reach ATS stands for applicant tracking system. And that’s exactly what it does. From advertising your new role to making sure your newest recruit knows where to go on their first day, Reach ATS keeps track of the whole process. There’s no easier or faster way to find the right candidate, cut your recruitment costs and keep all things recruitment running smoothly across your business. Already got a recruitment system? We’ll transfer all your current information over as part of the package.




Unit 8 Topaz Business Park

Topaz Road

B61 0GD

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Apr 2023