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Apprentice Customer Service Business Administrator APOLLO PLANT HIRE LIMITED

An exciting opportunity for the right candidate to work in this unique environment. This small but growing company is looking for someone to help with the administration and customer service elements within the office, which includes updating and monitoring social media and the website for the online side of the business, dealing with enquiries via telephone / email and taking enquiries and see them to the end.

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Closing date: 19 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,360.00

    Opportunity to increase hours and £6 is the minimum to start with and will be increased dependant on progress and performance at the workplace.

  • Working week

    Office is open between 8am – 4pm so candidate would be expected to work a minimum of 30 hours per week within this time. Extra hours are available and can be negotiated.

    Total hours per week: 30

  • Expected duration

    14 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000122701

  • Positions

    1 available

What will the apprentice be doing?

Tasks involved daily but not limited to:

  • Small administration tasks within the office
  • Updating Facebook
  • Updating website for the online side of the business
  • Dealing with customers that come onsite
  • Deal with deliveries taken in and Sent out.
  • Take enquiries and see them to the end
  • Deal with enquiries via telephone / email
  • Update company spreadsheet using Excel
  • Assist with invoicing / purchasing (if required)

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner level 2 – duration 12-14 months
  • Online learning via teams with tutor along with online learning platform
  • Bi-monthly teams sessions, minimum 
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship

What is the expected career progression after this apprenticeship?

Dependant on candidate and GCSEs achieved, potential for the programme to be a Business Adminsitrator Level 3.  Opportunity to have a permanent role once apprenticeship completed. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Creative

Qualifications

GCSE or equivalent Maths and English (Grade 3/D) Essential

Things to consider

Due to the location of the company, you will need to have access to own transport or reside close to the postcode RM18 8RA and be able to travel to work on time, as there is limited public transport. This will be a role, where you will need to be practical and help out when the business becomes busy, especially in the shop.

About the employer

Apollo Plant Hire has been in the pipe threading tool business since 1994 hiring, repairing and using all makes and models of tools. During this time we have learned what tools are best for what jobs. We now specialise in repairs and sales and work hard to give an excellent service to our customers. At Apollo we know how to use the tools on our site and love to talk about them so we are always glad of a chance to share our knowledge with a customer. Not being tied in to any one supplier we can supply the best of all makes and models, Ridgid, Rems, Rothenberger, Rex, Asada, Piset and also a large competitive range of welding consumables.

Employer

APOLLO PLANT HIRE LIMITED

Address

RAILWAY YARD

LOW STREET LANE

EAST TILBURY

RM18 8RA

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Training

Training provider

CROWN VOCATIONAL TRAINING LIMITED

Contact

Sophie Chowdhury

schowdhury@crownvt.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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