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Apprentice IT Support Engineer FIRST SOLUTION TECHNOLOGIES LIMITED

Exciting opportunity to join a passionate, innovative and award winning technology company, the role isn't just about sitting on a helpdesk, as soon as you're feeling comfortable the company are keen to expose apprentices to other parts of the business. They can provide a decent career they're proud of their ability to advance people.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 35

  • Expected duration

    17 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    13 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000122686

  • Positions

    1 available

What will the apprentice be doing?

This role presents an exciting opportunity for an individual who is keen to make their mark in an organisation that is committed to the continued development of its people. This role will primarily provide remote support from the Service Desk but as the role develops could also encompass onsite support work. As a hands-on technical engineer, you will provide a robust incident management response service to customers. Working proactively to maximise system availability, you will support and maintain customers’ core IT systems, frequently working in collaboration with IT partners.

As an Apprentice your main roles and responsibilities will include:

  • Answering the phone and providing excellent customer service and care in a professional and effective manner
  • Providing remote support, advice and guidance to the customer
  • Fault diagnosis and diagnosis of security issues
  • Working with hardware
  • Software installation
  • PC builds, reconfiguration and re-builds including: account set-up, identifying and fixing issues
  • Application support in bespoke software

What training will the apprentice take and what qualification will the apprentice get at the end?

CORE MODULES.

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals and Security: Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services: An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support: Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Long term career, further training and development.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Initiative, IT skills

Qualifications

GCSE or equivalent English and maths (Grade 4) Desired

Things to consider

Long term there will likely be opportunity to get out to sites

About the employer

This role will primarily provide remote support from the Service Desk but as the role develops could also encompass onsite support work. As a hands-on technical engineer, you will provide a robust incident management response service to customers.

Employer

FIRST SOLUTION TECHNOLOGIES LIMITED

Address

Eagle Tower

Montpellier Drive

GL50 1TA

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Feb 2023