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IT Support Apprenticeship MSV CONSULTANCY LTD

Are you a Wolverhampton-based aspiring IT Technician looking to get your foot in the door with a small but supportive company? MSV Consultancy have an exciting opportunity for a new IT Support Technician Apprentice to join their growing team. Being the first point of contact on the helpdesk, providing 1st line support .

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday - 9AM – 5PM

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    21 Feb 2023

  • Date posted

    13 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Being the first point of contact on the helpdesk, providing 1st line support  
  • Using a ticketing system to prioritise requests
  • Password resets
  • System setups
  • General IT queries from staff

What training will the apprentice take and what qualification will the apprentice get at the end?

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 Information communications technician apprenticeship standard. 

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. 

With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

  • Course 1: supporting it architecture
  • Course 2: working with end-user devices
  • Course 3: working with network architecture

Your training will be delivered in training blocks every 6-8 weeks, online via a SMART classroom. 

You will work towards your Level 3 Information Communications Technician qualification. 

What is the expected career progression after this apprenticeship?

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Passion for IT


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

- 23 Days Annual Leave + Bank Holidays - Monthly paid outings and incentives - Progression opportunities and opportunities to sit further exams and courses to develop skills - Friendly office environment with casual dress code

About the employer

MSV Consultancy is an award winning, ‘through the channel’, IT support business. We understand the industry, the role we play within it and we know exactly how to work with you and your end customers. We operate seamlessly through partnerships into your clients as part of your team, delivering whatever IT systems and support is required. This is all about delivering what clients need and not what the IT industry happens to be selling.




PD119/120 Science Centre,

University of Wolverhampton Science Park,

Glaisher Drive,

WV10 9RU

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Training provider



Brittany Dennison

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

If this sounds like the role for you, put in an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023