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Customer Service Apprentice FIBREGRID LTD

Fibregrid are looking for a hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will gain a Level 3 Apprenticeship in Customer Services. You will prioritise and process customer orders and requests submitted by telephone, email or live chat.

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Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    15 Feb 2023

  • Date posted

    13 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

On a day to day basis, you will learn how to:

  • Prioritise and process customer orders and requests submitted by telephone, email or live chat
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Respond to customer queries regarding billing issues, product problems, service questions and general client concerns
  • Maintain thorough and accurate customer service records
  • Learn how to use in house business systems along to deliver great customer care
  • Work as part of the sales and marketing teams to drive positive company sales results
  • Assist financial department with customers on World Check, accounting enquiries or flagged accounting issues raised by the customer
  • Work with Production and R&D Departments to ensure availability of orders on time in full where required
  • Work with Logistics Department to ensure our products are delivered on time to our customer and providing customers with delivery information
  • Work with sales and the customer service team to provide management Information

What training will the apprentice take and what qualification will the apprentice get at the end?

This is a fully work based programme over 12 months, completing a level 3 Customer Service Specialist apprenticeship standard.

You will receive support from your employer mentor throughout, as well as your training provider who will come out to your employer to deliver the standard

What is the expected career progression after this apprenticeship?

Potential full-time position upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent Maths (Grade 4 or above) Essential

About the employer

Established in 2001, FibreGrid are the UK’s leading supplier of GRP (glass reinforced plastic) anti slip flooring, decking, stair tread covers and grating. Operating from Haverhill in Suffolk, and Washington in Tyne & Wear, FibreGrid hold over 160,000 products in stock ready for quick delivery to customers, both across the UK and mainland Europe. FibreGrid supply to businesses within the commercial, industrial and public sectors, and are dedicated to keeping at the forefront of the anti slip GRP flooring market – continuously developing new products, improving existing ranges, and ensuring that customer service is delivered to the highest of standards. FibreGrid products are specially designed to comply with government legislations in commercial, industrial and public areas. They meet UK Building regulations and DDA requirements and are continuously providing safe flooring to public areas frequented by pedestrians and work environments used by employees.




3 Walton Road

Pattinson North


NE38 8QA

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Training provider



Megan Shanahan

0191 917 1138

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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