Broadcast Licensing Administrator Apprentice PHONOGRAPHIC PERFORMANCE LIMITED
The Broadcast Licensing Administrator will be responsible for managing and responding to customer queries by phone and email. The role will also provide research and analysis to senior team members alongside checking potential licensees’ use of PPL recorded music tracks to identify new licensing opportunities.
Closing date: 28 Feb 2023
Apprenticeship summary
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Annual wage
£20,000.00
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Working week
Monday - Friday, 9.00am - 5.30pm
Total hours per week: 37.5
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Expected duration
13 Months
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Possible start date
01 Mar 2023
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Date posted
16 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000122313
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Positions
1 available
What will the apprentice be doing?
The Broadcast Licensing Administrator will provide support to PPL’s Licensing team by acting as a first point of contact for customer queries, processing new license applications, requesting invoices from PPL’s Finance team, processing reports provided by broadcasters, and proactively seeking new licensing opportunities. The role also involves managing a portfolio of radio and online accounts. There will be contact with licensees and their representatives as part of managing a portfolio of licensee accounts, so attending meetings and building relationships over time is an important part of the role. It is also expected that all customer queries are responded to accurately and professionally and in line with department processes to ensure great customer service and maximise market penetration.
Key Duties & Responsibilties:
To answer and respond to customer phone and e-mail enquiries regarding PPL licences, escalating to senior team members, as appropriate, for a broad variety of broadcast services
To process application forms provided by broadcast services which involves licence eligibility checks, maintaining licensee records in addition to preparing and issuing licences for signature and raising invoice requests with PPL’s Finance team
To process reporting provided by broadcast services, ensuring any licence fees due are invoiced as necessary and any changes to a broadcast service’s licensing needs are made as required
To be responsible for a portfolio of broadcast accounts, providing excellent customer service and support, and working collaboratively with PPL’s Finance team so that licence fee payments are made in a timely manner
To ensure the team’s administrative processes run smoothly and that all licensee records are kept up to date and to support any required updates to PPL’s online services that are used by broadcast services
To proactively research, identify, monitor and contact unlicensed broadcast services that require a PPL licence
Assist with ad hoc initiatives / pieces of work under supervision of the Senior Broadcast Licensing Executive and/or other more senior team members, as appropriate
Identify manually intensive low-value licensing activities and recurring general enquiries that could be dealt with through automation or new technologies and/or enhanced website support
Provide support for any departmental or inter-departmental initiatives, including the undertaking of system testing to validate whether changes adhere to business requirements for technical developments
What training will the apprentice take and what qualification will the apprentice get at the end?
- This role is supported by a level 3 Business Administrator Apprenticeship training programme
- This programme will be delivered by live virtual workshops on a twice monthly basis through theatre based learning, IT specific sessions and workshops
- Ongoing skills coach support with be provided throughout
What is the expected career progression after this apprenticeship?
- Upon completion of the apprenticeship training, the apprentice will have an opportunity to progress into a permenant role within the organisation
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4-9) Desired
Things to consider
About the employer
Employer
PHONOGRAPHIC PERFORMANCE LIMITED
Address
1 Upper James Street
London
W1F 9DE
Training
Training provider
THE APPRENTICESHIP COLLEGE LTD
Contact
Rochelle Wallace
Apprenticeship standard
Business administrator
Level 3 (A level)
Before you apply
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