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Broadcast Licensing Administrator Apprentice PHONOGRAPHIC PERFORMANCE LIMITED

The Broadcast Licensing Administrator will be responsible for managing and responding to customer queries by phone and email. The role will also provide research and analysis to senior team members alongside checking potential licensees’ use of PPL recorded music tracks to identify new licensing opportunities.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £20,000.00

  • Working week

    Monday - Friday, 9.00am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000122313

  • Positions

    1 available

What will the apprentice be doing?

The Broadcast Licensing Administrator will provide support to PPL’s Licensing team by acting as a first point of contact for customer queries, processing new license applications, requesting invoices from PPL’s Finance team, processing reports provided by broadcasters, and proactively seeking new licensing opportunities. The role also involves managing a portfolio of radio and online accounts. There will be contact with licensees and their representatives as part of managing a portfolio of licensee accounts, so attending meetings and building relationships over time is an important part of the role. It is also expected that all customer queries are responded to accurately and professionally and in line with department processes to ensure great customer service and maximise market penetration.

Key Duties & Responsibilties:

To answer and respond to customer phone and e-mail enquiries regarding PPL licences, escalating to senior team members, as appropriate, for a broad variety of broadcast services

To process application forms provided by broadcast services which involves licence eligibility checks, maintaining licensee records in addition to preparing and issuing licences for signature and raising invoice requests with PPL’s Finance team

To process reporting provided by broadcast services, ensuring any licence fees due are invoiced as necessary and any changes to a broadcast service’s licensing needs are made as required

To be responsible for a portfolio of broadcast accounts, providing excellent customer service and support, and working collaboratively with PPL’s Finance team so that licence fee payments are made in a timely manner

To ensure the team’s administrative processes run smoothly and that all licensee records are kept up to date and to support any required updates to PPL’s online services that are used by broadcast services

To proactively research, identify, monitor and contact unlicensed broadcast services that require a PPL licence

Assist with ad hoc initiatives / pieces of work under supervision of the Senior Broadcast Licensing Executive and/or other more senior team members, as appropriate

Identify manually intensive low-value licensing activities and recurring general enquiries that could be dealt with through automation or new technologies and/or enhanced website support

Provide support for any departmental or inter-departmental initiatives, including the undertaking of system testing to validate whether changes adhere to business requirements for technical developments

What training will the apprentice take and what qualification will the apprentice get at the end?

  • This role is supported by a level 3 Business Administrator Apprenticeship training programme
  • This programme will be delivered by live virtual workshops on a twice monthly basis through theatre based learning, IT specific sessions and workshops
  • Ongoing skills coach support with be provided throughout

What is the expected career progression after this apprenticeship?

  • Upon completion of the apprenticeship training, the apprentice will have an opportunity to progress into a permenant role within the organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Creative, Initiative, Prioritising skills, Proactive

Qualifications

GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired

Things to consider

This role will be hybrid working - two days in the office, 3 days from home.

About the employer

PPL’s Broadcast Licensing team licenses the use of recorded music in a variety of broadcast services, including FM or DAB radio stations, TV channels and for some online uses, such as internet radio stations and webcasting. All license fee income, less PPL’s operating costs, is then paid out to PPL’s members whose recorded music tracks have been used by those radio, TV or online services.

Employer

PHONOGRAPHIC PERFORMANCE LIMITED

Address

1 Upper James Street

London

W1F 9DE

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Training

Training provider

THE APPRENTICESHIP COLLEGE LTD

Contact

Rochelle Wallace

rochelle@theapprenticeshipcollege.com

Apprenticeship standard

Business administrator

Level 3 (A level)


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