National Apprenticeship Week: 6 to 12 February 2023

Time to celebrate apprenticeships. Get involved with National Apprenticeship Week.


The company have an exciting opportunity for those who are seeking an apprenticeship within IT Support. You will be responsible for handling first and second level support of service, also dealing with IT Support relating to technical issues involving Microsoft.

Sign in to apply

Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


    Salary – £6.50 - £9.74 Per hour Dependent on Qualification and Experience level

  • Working week

    Hours of work are generally 8.00am - 4.00pm Monday - Friday. Some flexibility may be required.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    18 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Due to the ongoing expansion of the business, we are looking for an energetic, enthusiastic and experienced IT Support Technician to join our company who will directly report to the IT director. The ideal candidate will have a minimum of two years of experience within an IT Support role.

  • Responsible for handling first and second level support of service requests in a professional and timely manner relating to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution and support: VPN and Remote Desktop
  • System documentation maintenance and review
  • Communication with end-users as required: Keeping them informed of incident progress, notifying them of impending changes, and agreed outages
  • Ability to work as a team member and communicate effectively.
  • Managing and liaising with 3rd party vendors / suppliers
  • Working closely with Service Delivery and Project Manager on various projects

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 IT Solutions Technician apprenticeship standard delivered via virtual learning platform and Microsoft Teams classroom sessions.

With support from specialist trainers and 121 skills coach and physical IT Solutions textbooks to complete learning on programme. IT Solutions exams included conducted and invigilated in office location with day release.

Level 2 Functional Skills in maths and English if required.

What is the expected career progression after this apprenticeship?

Full time opportunity available on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Initiative, Flexibility, Work towards deadlines


GCSE or equivalent Maths & English + 3 further subjects (Grade Grades A*-C 4-9) Essential

Things to consider

• Ongoing Support and Training • Excellent Career Progressions – many members of our Management Team have been promoted from within the company • Pension Scheme • NHS Employee Discounts • Annual Salary Review • Flexible working

About the employer

HealthHarmonie Ltd is a fast-paced, growing organisation that operates from various locations across England. We work in partnership with several NHS Clinical Commissioning Groups and Trusts nationwide to provide patients with access to community services closer to their homes. By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.




Harborne Court Suite B 67-69 Harborne Road



B15 3BU

You must have JavaScript enabled to view a map of the location


Training provider



Aksa Munir


Apprenticeship standard

IT solutions technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.