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Apprentice Customer Service Representative DIRECT 4X4 MANUFACTURING LTD

Direct4x4 are an on-line retailer who are looking for a customer service assistant to join the established team. An exciting opportunity to work within an office environment.

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Closing date: 17 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.00pm with a 30 minute lunch break.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    18 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000122210

  • Positions

    1 available

What will the apprentice be doing?

Role of apprentice:

  • Answering customer service phone calls
  • Liaising with couriers and warehouse staff to ensure swift delivery of items
  • General administration work involved with the order process

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard.

This apprenticeship will be delivered remotely from the workplace. 4 days a week will comprise of working on the job and 1 day will be for completing college work.

What is the expected career progression after this apprenticeship?

Opportunity to gain an approved qualification at level 2 customer service standards with the potential to lead to a permanent position within the company. You will receive further in-house training on a variety of skills including photography, social media, and web site content.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Mathematics (Grade C/4 or above) Desired

Things to consider

If we are interested in taking your application further, you will receive an email from a derby college email address (derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders so you do not miss out on the opportunity to apply.

About the employer

Online retailer selling 4X4, SUV and pickup accessories

Employer

DIRECT 4X4 MANUFACTURING LTD

Address

UNIT 2

MASONS PLACE BUSINESS PARK

DERBY

DE21 6YZ

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Training

Training provider

DCG

Contact

Niall Cade

niall.cade@derby-college.ac.uk

01332387420

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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