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IT Technical Support Apprenticeship NEC SOFTWARE SOLUTIONS UK LIMITED

This is an exciting opportunity for somebody looking to kickstart their career in IT. The role involves direct technical support for external customers using remote software, the role also involves running demos for customers and testing new product launches. There is also internal end user support.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage

    £19,500.00

  • Working week

    Monday - Friday, 08:30 - 17:30

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000122188

  • Positions

    1 available

What will the apprentice be doing?

This is a highly technical role and at the end of the apprenticeship the successful graduate will be very well versed in the technical support for cutting edge Bio-metrics.

There will be the opportunity to work in the various departments that support the product lines, so the role offers variety as well as first-class hands-on technical training. Because of the variety in the role, no two days would ever be the same.

The role will require the apprentice to engage with customers either remotely or in person. The level and degree of engagement may vary across different customers.

It will include but is not limited to:

  • Answering customer questions via email, phone or in person
  • Performing demos remotely or at customer sites
  • Resolving technical issues raised by a customer. This may require to remotely join the customer environment
  • Setting up systems at conferences and expos while engaging with new or existing customers
  • The role will include testing products to ensure they are of a high standard and the apprentice will use existing processes and measures to escalate any issues or requests while using existing tools and methods to ensure a clear audit trail
  • The role would require the apprentice to gain a deeper understanding of product and technical specifications to ensure providing accurate guidance to customer

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Apprenticeship  Standard:

  • Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment
  • The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.
  • The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.
  • Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting
  • Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support

What is the expected career progression after this apprenticeship?

  • There is a full-time role available upon successful completion of the course

Requirements and prospects

Desired skills and personal qualities

Analytical skills, Attention to detail, Initiative, IT skills, Problem solving skills

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

As well as an excellent starting salary, the following employee benefits are also available : Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs. We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

About the employer

Our customers are national governments and international health bodies. They’re also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support. We build software and services that deliver great outcomes.

Employer

NEC SOFTWARE SOLUTIONS UK LIMITED

Address

2nd Floor Venture House

Downshire Way

Arlington Square

RG12 1WA

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023