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Provide excellent customer service support to customers, users of Klüber products and colleagues whilst actively promoting the organisation in order to achieve sales. Present a professional image at all times by adopting strong business ethics and maintaining all company equipment in good order.

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Closing date: 05 Feb 2023

Apprenticeship summary

  • Annual wage

    £8,629.14 to £17,043.00

    The starting rate is dependent upon experience, our aim is to pay above the national minimum wage, were appropriate; we are also open to negotiation. Other additional info 25 days annual leave plus bank holidays

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday. Start and finish times to be confirmed. One hour unpaid lunch each day

    Total hours per week: 34.5

  • Expected duration

    15 Months

  • Possible start date

    13 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • Accept customer enquiries for products/prices and availability by phone/email/fax, responding in a timely manner
  • Check customer orders are the correct price/product/pack size/ if not, advising customer and obtain the necessary authorisation from customer to proceed with the order
  • Advise customers of any delays in meeting their required date
  • Process customer orders in SAP ensuring stock and customer credit availability, generating correct paperwork to send to order management team and customer
  • Open new customer “pro-forma” and credit accounts
  • Liaise with Sales Engineers on new opportunities, recording quotations/correspondence on CRM database
  • Provide in field support to Sales Engineers and Technical Service Engineers as and when appropriate
  • Follow up quotes and correspondence and proactively contact customers within planned accounts to promote Klüber products and services
  • File all completed paperwork in the appropriate customer files
  • Record non conformances and complete GRN record (if applicable)
  • Support KLGB Marketing Manager in various activities including but not exclusively, lead generation campaigns, social selling and exhibitions
  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • To deal courteously and efficiently with all visitors
  • Answering the telephone in a professional manner and dealing with enquiries
  • Dealing with sales and customer service queries via the telephone and e-mail
  • Dealing with e-mailed and faxed orders
  • Preparing orders for despatch
  • Responsible for co-ordinating the post
  • Providing refreshments for visitors when required
  • Checking inputted orders with a high level of accuracy
  • Dealing with stationary/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments with by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:


  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources

Your role and responsibility

  • Customer experience
  • Product and service knowledge
  • Skills

Interpersonal skills

  • Communication
  • Influencing skills

Personal organisation

  • Dealing with customer conflict and challenge
  • Behaviours / Attitude
  • Developing self
  • Being open to feedback

Team working

  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • "Right first time”

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion 

Functional Skills:  Level 1 and then L2 in maths and English (Exemptions may apply if Grade A* - C GCSE or equivalent, Functional/Key Skills Level 1 or 2 has been achieved.

You are given one day per week as time off to study; you will attend classes via Teams and complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

  • Full time employment 
  • Continue to Level 3 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent I.T (Grade 4/C) Desired

Things to consider

Whilst there will be no guarantee of a substantive position Klueber will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The company has a very good record of supporting workers through in-house training and apprenticeships and many apprentices have secured employment. If there is another apprenticeship opportunity available, there may be a possibility that you undertake the Level 3 Business Administrator or Customer Service Apprenticeship, subject to satisfactory employment and achievement of the Level 2 Customer Service Practitioner Apprenticeship.

About the employer

Tribological solutions are our passion. Benefit from our expert consulting, our forward-looking developments and a comprehensive range of specialty lubricants.




Unit 10 Longbow Close




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Training provider



Nichola Barnes

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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