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Digital Support Technician Apprenticeship TIMEWARE (UK) LTD

We are looking for an enthusiastic apprentice to join our team and work towards a Level 3 apprenticeship as a Digital Support Technician. Your role will be to help install software and find solutions to PC related issues.

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Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8.30am-5.30pm

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000122133

  • Positions

    1 available

What will the apprentice be doing?

  • Ability to learn how to install timeware software.
  • Ability to learn how to install Suprema hardware.
  • Knowledge of how to use computers and to install software.
  • Able to problem solve and find solutions to PC related issues.
  • Be self-reliant.
  • Knowledge of how to construct a format email.
  • Microsoft Office experience (word, excel etc)
  • Basic network knowledge.
  • Knowledge of SQL databases.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Digital Support Technician Standard level 3.

You will attend weekly off the job classes at the Oldham College.

What is the expected career progression after this apprenticeship?

Full Time Employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Good IT knowledge

Qualifications

GCSE or equivalent English (Grade Grade A-C/9*-4) Essential
GCSE or equivalent Maths (Grade Grade A-C/9*-4) Essential

Things to consider

It would be advantageous to have a full clean UK licence and access to a vehicle to travel to customer sites throughout the UK. It will be a customer facing role that will require you to engage with a wide range of users at all levels within the business. Are you able to work away from home for up to a week at a time and being flexible in the hours you work? Previous experience working in a software company would be advantageous though not essential.

About the employer

Timeware® is recognised as one of the UK's leading time and attendance software specialists. With more than 7,500 installations across the UK, Ireland and West Africa, the timeware® name is synonymous with long-term reliability, enhanced functionality and continuous innovation. We install systems efficiently, train it's users to a high standard and provide unrivalled support. Customer feedback is invaluable in the development of our software and services. Customer care is the cornerstone of our business model. Over 95% of new business originates from existing client referrals, a statistic of which we are extremely proud.

Employer

TIMEWARE (UK) LTD

Address

FIELD HOUSE

1 FIELDHOUSE ROAD

ROCHDALE

OL12 0AD

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Training

Training provider

THE OLDHAM COLLEGE

Contact

Deborah Wynn

deborah.wynn@oldham.co.uk

0161 785 3586

Apprenticeship standard

Digital support technician

Level 3 (A level)

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