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Ford Customer Service Advisor Apprenticeship (Humberside) RICHARDSONS (ENGINEERS DRIFFIELD) LTD

Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £11,000.00

    Wage can be up for negotiation.

  • Working week

    Monday - Friday 9.00am - 5.00pm. Total hours per week: 40.00.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Apr 2302

  • Date posted

    13 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000122072

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised standard qualification
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 Functional Skills in maths and English (if required)
  • Level 2 Customer Service Practitioner apprenticeship standard
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Richardson's is East Yorkshire's only family owned and run Ford dealer and are one of the few businesses in the area that is still owned and operated by the same family, for an outstanding 100 years. Celebrating the businesses 100th anniversary, owners Paul and Toby Richardson are very proud of their heritage. Many businesses pass through two generations, considerably less three, and very few manage four.

Employer

RICHARDSONS (ENGINEERS DRIFFIELD) LTD

Address

RICHARDSON FORD

WESTGATE

DRIFFIELD

YO25 6SY

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Training

Training provider

SKILLNET LIMITED

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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