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Apprentice Care Navigator LINDLEY GROUP PRACTICE

This is an exciting opportunity to start your career working for the NHS, you will be employed as an Apprentice Care Navigator and will assist with directing patients to the correct healthcare professionals. You will undertake a Customer Service Practitioner apprenticeship standard.

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Closing date: 03 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,620.00

  • Working week

    Monday to Friday, hours TBC

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000122054

  • Positions

    1 available

What will the apprentice be doing?

  • Meet and greet patients into the practice with a warm and friendly manner
  • Monitoring the appointment book
  • Answering phone calls from patients
  • Direct patients to other healthcare professionals
  • General clerical tasks such as filing, scanning and photocopying

What training will the apprentice take and what qualification will the apprentice get at the end?

Upon successful completion of the apprenticeship, you will gain a Customer Service Practitioner Standard. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. On successful completion of Level 2, you can move on to study Level 3 apprenticeships, such as Customer Service Specialist and Business Administrator Apprenticeship.

Training will take place at National Business College, based in the centre of Huddersfield. You will attend sessions on a day release basis, once every fortnight.

What is the expected career progression after this apprenticeship?

Progression onto a level 3 apprenticeship is a possibility for the right candidate upon completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

The Lindley Group Practice is a GP surgery based in Lindley, Huddersfield. Their mission statement is: ''To provide consistent, high quality, patient centred care".

Employer

LINDLEY GROUP PRACTICE

Address

62 ACRE STREET

HUDDERSFIELD

HD3 3DY

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Training

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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