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Customer Service Apprenticeship WALSH MEMORIALS LIMITED

We are looking for someone to join our busy team that has a passion for customer service combined with compassion and empathy, This is a rare opportunity for someone to join us at entry level and work for an ambitious company who are striving to become a market leader. You will be acting as the main point of contact between the company and clients via email and telephone.

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Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Bonus scheme Commission pay

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday between the hours of 9am and 5.30pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    22 Feb 2023

  • Date posted

    12 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000121988

  • Positions

    1 available

What will the apprentice be doing?

  • Acting as the main point of contact between the company and clients via email and telephone.
  • Preparing and submitting quotes, orders, contracts and various other documents to clients.
  • Improving sales by attracting new clients through cold-calling, emailing, and following company-generated leads when requested.
  • Resolving client complaints in a professional manner, and reporting them to management as required.
  • Developing and maintaining solid client relationships by regularly following up on clients.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2. 

English and Maths Functional skills Level 2 if required. 

All training is completed in the workplace. 

What is the expected career progression after this apprenticeship?

A full time position within the business on completion of the apprenticeship if business needs allow.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, compassion, Excellent Telephone manner

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

You will be working with an in-house CRM system, so general computer knowledge is essential, however all in-house systems will have full training. Memorial knowledge is preferable but not essential, as all training will be provided.

About the employer

Walsh Memorials are a well-established family run firm of Funeral Directors and Memorial Masons based in the heart of Bloxwich serving Walsall, Cannock, Willenhall, West Bromwich, Lichfield, Sutton Coldfield and surrounding areas.

Employer

WALSH MEMORIALS LIMITED

Address

39 Park Road

Bloxwich

Walsall

WS3 3SS

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Training

Training provider

STAFF SELECT LTD

Contact

Karen Jackson

Karen.Jackson@novatraining.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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