Customer Service Apprenticeship WALSH MEMORIALS LIMITED
We are looking for someone to join our busy team that has a passion for customer service combined with compassion and empathy, This is a rare opportunity for someone to join us at entry level and work for an ambitious company who are striving to become a market leader. Acting as the main point of contact between the company and clients via email and telephone.
Closing date: 15 Apr 2023
Apprenticeship summary
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Annual wage
£9,379.50
Bonus scheme Commission pay
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday between the hours of 9 and 5.30pm
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
22 Apr 2023
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Date posted
12 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000121972
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Positions
1 available
What will the apprentice be doing?
- Acting as the main point of contact between the company and clients via email and telephone
- Preparing and submitting quotes, orders, contracts and various other documents to clients
- Improving sales by attracting new clients through cold-calling, emailing, and following company-generated leads when requested
- Resolving client complaints in a professional manner, and reporting them to management as required
- Developing and maintaining solid client relationships by regularly following up on clients
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Level 2
English and Maths Functional skills Level 2 if required
All training is completed in the workplace
What is the expected career progression after this apprenticeship?
A full time position within the business on completion of the apprenticeship if business needs allow.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
Things to consider
About the employer
Employer
WALSH MEMORIALS LIMITED
https://walshfunerals.co.uk/index
Address
39 Park Road
Bloxwich
Walsall
WS3 3SS
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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