Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice SPECIALIST TRADE COURSES LTD

We are recruiting for a reliable, enthusiastic, eager and bubbly individual to progress within our organisation. This is a customer service position and it is a fantastic opportunity for the right person! You will be working in a vibrant, energised and exciting team. As par of the role you will be answering calls and enquiries and dealing with application enquiries.

Sign in to apply

Closing date: 05 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    12 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Making phone calls
  • Answering calls and enquiries
  • Sending and receiving emails
  • Data entry
  • Filing 
  • General administrative duties
  • Marking Trial Assessments

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner standard
  • Functional Skills in English and maths (if necessary) 

What is the expected career progression after this apprenticeship?

  • Full-time position after successfully completing the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Creative, Initiative, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

The STC Group is a national multi-award winning training and employment provider based in Essex, graded GOOD as a provider by Ofsted in November 2018 and registered on the government approved providers list ROATP. The STC Group offer a fantastic training and learning experience in a variety of sectors to 16-18 year olds and adults throughout England. Our knowledge, integrity and expertise is unrivalled as we develop people’s careers to provide employers with future skilled workforces. The STC Group have successfully been providing training and employment services since 2004. Originally founded as a trade training and recruitment organisation, The STC Group has successfully built upon its varied and long-standing established links with local authorities, DWP, referral and delivery partners and over 1,000 employers to offer a variety of funded and commercial provision. This affords us with a unique training and employability service offer, which places local & national employer’s needs at its core, whilst also providing a fully engaging and supportive environment for our varied learners. Our fantastic training provision can be accessed through funded and commercial pathways and enrolments can take place throughout the year.




Unit 32a Bates Industrial Estate

Church Road

Harold Wood


You must have JavaScript enabled to view a map of the location


Training provider



Luke Reinbach


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.