DAF Customer Service Advisor Apprenticeship (Lea Valley- Waltham Cross) HARRIS COMMERCIAL REPAIRS LIMITED

Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

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Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 May 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000121891

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised standard qualification
  • Level 1/2 Functional Skills in maths and English (if required)
  • Level 2 Customer Service Partitioner apprenticeship standard
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless.

By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

We recruit a large number of new and experienced technicians every year. If you've got what it takes to work with the UK’s market leading trucks then simply submit your details below and we’ll get back to you to discuss current opportunities. DAF’s Technicians are part of a highly skilled workforce that is committed to quality. The DAF Trucks National Dealer Apprentice Programme gives Apprentices the chance to work on some of the most modern, sophisticated trucks on the road. And it’s not just a job, it’s the first step in a career that gives them the opportunity to advance, succeed and fulfil their ambitions in the motor industry.

Employer

HARRIS COMMERCIAL REPAIRS LIMITED

Address

New Ford Road

Waltham Cross

Herts

EN8 7PG

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Training

Training provider

SKILLNET LIMITED

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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