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L4 Applications Support Apprentice - Wightlink - Portsmouth PO1 2LA - £16k+ WIGHTLINK LIMITED

The Applications Support Apprentice will provide administration support across a range of activities to the IT department. Duties will include monitoring internal and external IT ticketing systems, escalating/chasing tickets, working with 3rd Party support companies, plus much more.

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Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage


    Salary to increase to £17,381 upon completion of first three months

  • Working week

    Monday - Friday, 9am - 5pm

    Total hours per week: 35.0

  • Expected duration

    24 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key responsibilities:

Application Support:

  • Application support and assistance by telephone, email or in person for the core business applications
  • Escalate to the 2nd line internal support team when required
  • Monitoring internal and external IT ticketing systems, escalating/chasing tickets
  • Working with 3rd Party support companies
  • Data management, purging and auditing
  • Carrying out routine checks

System projects, including delivering to our teams across the business:

  • Identification and documentation of development or bugfix requirements
  • Writing/following test scripts
  • Release testing
  • Education of end users 

Essential skills and characteristics:

  • Good IT literacy and computer skills
  • Good knowledge of IT Systems, hardware and software systems, and software development
  • Committed to own development
  • Enthusiastic to learn about the business
  • Task management skills
  • Willing to undertake a variety of admin and support tasks
  • A team player
  • Able to communicate/interact with others with confidence both verbally and in writing
  • Reliable in time keeping and attendance
  • Good with lone working and managing your own projects
  • Show a high-level attention to detail, be methodical and accurate

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L4 Applications Support Lead standard.

The training covers the following core occupational duties:

What is the expected career progression after this apprenticeship?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will gain a level 4 Applications Support Lead qualification. There may be opportunity to apply for a full time role to progress with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Independent working, Task management skills


GCSE or equivalent English (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential
A Level or equivalent IT/Computer Science (Grade Grade A-C) Desired

Things to consider

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK. The Company is an Equal Opportunities employer and the successful candidate will be selected on the basis of merit and aptitude.

About the employer

Wightlink is an award-winning ferry operator, linking the Isle of Wight with Hampshire through three convenient ferry routes.




Gunwharf Terminal

Gunwharf Road



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Training provider



Sam Richardson


Apprenticeship standard

Applications support lead

Level 4 (Higher national Certificate)

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