Customer Service Administrator Apprentice ELLIOTT BROTHERS LIMITED

Do you want a varied admin role that is not governed to sitting behind a desk? You will be learning about the products and services that we offer to our customers and communicating with customers both face to face, via the phone and by email. Join the Elliotts team and become part of our success to help drive our business forward.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Monday-Friday 08:00-17:00 (1 hour for lunch).

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    13 Nov 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000121737

  • Positions

    1 available

What will the apprentice be doing?

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen & bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.

General duties of the Customer Service Administrator Apprentice will include:

  • Learning about the products and services that we offer to our customers 
  • Communicating with customers both face to face, via the phone and by email
  • Assisting with invoicing and other administrative tasks
  • Accurately taking messages and responding
  • Supporting accurate stock control
  • Working closely with various departments and offering support to other branches
  • Supporting the branch in adhering to Health & Safety regulations
  • Assisting with pricing and quoting on a range of materials and services
  • Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

What is the expected career progression after this apprenticeship?

Elliotts love to invest in their staff. If the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Number skills, Understanding measurements, Solution orientated, Friendly and personable, Positive approach, Good work ethic

Qualifications

GCSE or equivalent English (Grade A*-C/4-9 or level 2 equivalent) Essential
GCSE or equivalent maths (Grade A*-C/4-9 or level 2 equivalent) Essential

Things to consider

Benefits: Benefits: Free parking. Life insurance. Annual profit share bonus. 22 days annual leave plus 8 Bank Holidays. Employee support helpline/services. Proven track record of apprenticeship success and progression.

About the employer

Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is. Don’t miss out on this excellent opportunity, click to apply for the Customer Service Administrator Apprentice position.

Employer

ELLIOTT BROTHERS LIMITED

Address

The Pompey Centre

Dickinson Road

PO4 8ER

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Training

Training provider

PETA LIMITED

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please monitor your inbox (and spam / junk folder) for this email and complete the form as soon as possible. We look forward to receiving your application!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023