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IT Support Technician Apprentice (XEPAY Ltd) XEPAY LTD

We are looking to recruit an ambitious, methodical and driven individual with an attention to detail who will report to our senior staff. The role will include a wide array of tasks around the setup and maintenance of IT equipment as well as Internal Website Management and Data management.

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Closing date: 13 Feb 2023

Apprenticeship summary

  • Annual wage


    Salary: £180-£220 per week

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    17 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As the IT Support Apprentice you will be tasked with many IT related duties:

  • Maintain current staff and business IT Equipment, including troubleshooting and setup.
  • Maintenance of current website and updating the website internally.
  • Setup and maintenance of internal networks.
  • Setup and maintenance of internal servers.
  • Repairing IT Equipment.
  • Troubleshooting for colleagues and partners.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Good telephone manner, Interpersonal skills, Self-motivated achiever, Willing to learn


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

You will have experience in a similar technical role or a strong interest in the IT/digital world. and have excellent organisational skills.

About the employer

XEPAY are EPOS systems that create and design their own software. XEPAY software designed to fit your business perfectly Integrated EPOS Systems from £99 for XE PAY Customers We have spent the last 6 years working with other businesses in your sector. We understand every pain point, that’s why we have created the perfect epos system specifically for your business, with every feature you will ever need.




The Exchange

26 Haslucks Green Road, Shirley


B90 2EL

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Training provider



Nabila Lotfy


Apprenticeship standard

Information communications technician

Level 3 (A level)

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