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Service Delivery Apprentice - Business Administrator Maldon District Council

We are looking for a dynamic, customer focused individual to be part of our Service Delivery Apprentice team. You will learn how to respond to any emails through the General Office inbox and complete requests quickly and efficiently and learn how process payments that come into the General Office and allocate the funding to the correct account or department.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage


    You are also entitled to a range of benefits, including the Local Government Pension Scheme, flexible working, employee assistance programme, cycle to work scheme, salary sacrifice car lease scheme, discounted local gym membership, free parking

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    This role is payable at National Minimum Wage rate for apprentices. Hours are 37 per week, Monday – Thursday, 08:30 to 17:00 and Friday, 08:30 – 16:30.

    Total hours per week: 37

  • Expected duration

    21 Months

  • Possible start date

    27 Mar 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • To contribute and personally work toward the achievement of the Council’s 8 Core Values to ensure that residents needs are met
  • To learn how to respond to any emails through the General Office inbox and complete requests quickly and efficiently
  • To learn how process payments that come into the General Office and allocate the funding to the correct account or department
  • To learn how to distribute essential documents that are vital to customers applications for services from planning to housing benefit
  • To learn how to use the bespoke IT systems within the Council which hold confidential account information and comply with the relevant Data Protection policy
  • To work closely with the team to ensure all tasks are completed to a high quality and support Caseworkers with any requests.  Coach and support others to develop and improve the systems within the Council
  • Promoting and Supporting Customer Self Service where appropriate
  • To learn to communicate to all customers, showing excellent communication and listening skills to gather information in order to make decisions on a case-by-case basis.

As an apprentice at Maldon District Council, you will get the opportunity work within the casework team carrying out essential tasks within the following services:

Supporting Environmental Health with the following:

  • Business
  • Pollution and nuisances
  • Housing standards
  • Public Health
  • Flooding, Drainage & extreme weather

Supporting Revenues & Benefits with the following:

  • In the maintenance of accurate data
  • Making amendments
  • Resolving customer enquiries
  • Managing daily reports
  • Support with end of year processes

Supporting Planning and BC with the following:

  • Booking site inspections
  • Recording of customer comments on live applications
  • Processing of payment sheets
  • Sending notifications to customers
  • Supporting with the registration of new applications

Over the time of your apprenticeship you will gain vital skills to develop your career at Maldon District Council.

What training will the apprentice take and what qualification will the apprentice get at the end?

The Level 3 Business Administrator apprenticeship standard includes Functional Skills at Level 2 in maths and English, if required.

The qualification will be delivered by Career Track with flexible training and delivery to meet the needs of the employer.

There will be an external assessment towards the end of the programme which is called an End Point Assessment.

What is the expected career progression after this apprenticeship?

Our apprentices are supported from start to finish with opportunities to get involved in project work, job shadowing, external Council activities, as well as taking part in workshops and other training and development opportunities. 

This will help you to get an insight into the Council and the career opportunities available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

There may be times when you can work from home (equipment may be provided)

About the employer

Be part of Maldon District Council - ‘Sustainable Council, Prosperous Future’ Maldon District Council plays a crucial role in the development and prosperity of the District, working for the good of the community and the long term benefit of residents, you can be part of our friendly team. From front line customer facing roles to policy and strategy, the work of the Council is diverse and dynamic. These are exciting times for the Council as we have just undergone our biggest and most ambitious transformation, since the re-organisation of local government in 1974. The new model focuses on delivering Council services through investment in our information technology, becoming more customer focussed, and maximising our commercial opportunities. Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Committed Employer. As a Disability Committed Employer we take various actions in order to successfully employ and retain disabled people and those with health conditions. As part of any recruitment process, the Council collects and processes personal data relating to job applicants. The Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For more information please see the Council’s Privacy Notice to understand your rights.


Maldon District Council


Princes Road




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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023