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Business Administration Apprentice AT HOME FURNISHINGS OUTLET LTD

At Home Furnishings is a furniture store based in Stockton-On-Tees selling a great ranges of beds, sofa beds, fabric sofas, leather sofas and occasional pieces. They are now looking to recruit their next Business Administration due to business growth. This is an exciting opportunity for someone to work in an exciting and fast paced environment.

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Closing date: 31 Jan 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000121290

  • Positions

    1 available

What will the apprentice be doing?

Main Duties

  • After sales/customer services
  • Processing purchase order
  • Customer orders
  • Telephone skills

General duties:       

  • After sales/customer services
  • Taking calls from customers with customer service requests
  • Whilst sorting and process correct paperwork.    
  • Escalate customer service issue to store management/suppliers in order to rectify issue for customers

Customer Orders:

  • Process customer purchase orders using stock database system.  Chasing customer orders with suppliers and updating customers with status of order. Dealing with customer problems.

Telephone skills:

  • Able to deal with incoming telephone calls from the general public and suppliers. Must possess a mature demeanour as may have to deal with customer complaints.

General Admin:

  • Various admin duties also required such as filing, updating customer paperwork with written text on current status, processing emails, distribution of mail/post

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making 
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • External environment factors

What is the expected career progression after this apprenticeship?

Possibility of a full time position upon the completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

At home is a home furnishing store that stocks goods from Lois-style beds, elegant wardrobes and sumptuous soft furnishings to Venetian mirrors, bold sculptures.

Employer

AT HOME FURNISHINGS OUTLET LTD

Address

MALLEABLE WAY

STOCKTON ON TEES

TS18 2QX

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Training

Training provider

ITEC NORTH EAST LIMITED

Contact

Laura McMaster

l.mcmaster@itecne.co.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

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