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ICT Support Apprentice – Walthamstow Academy Walthamstow Academy

To assist the IT team in the smooth and secure running of the academy’s ICT infrastructure, including all computers and servers, interactive boards, projectors, and computer networks within the Academy.

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Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage


    £10,300 - £15,500, dependent on age of apprentice

  • Working week

    Monday - Friday (Times to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assisting the IT team with systems maintenance in the Academy’s computer network, under the direction of the ICT Network Manager. This will include:
  • To help provide first level support for users, assessing and responding to their needs and supporting all staff and students in their use of the resources and network
  • Assisting the team with backup, validation and requests for restoration of data
  • Assisting in the implementation of security, licensing and data protection policies and practice, in line with United Learning guidance
  • To help ensure the network is secure at all times and that staff and students have access only to appropriate areas of the network
  • To help ensure up-to-date inventories of hardware, software and ICT resources are maintained, following up any issues that may arise and helping to maintain the asset database
  • Assist in installing software as directed by the ICT Network Manager
  • Assist in maintaining printing services and arranging the callout of engineers and supervising their work
  • Helping maintain and troubleshoot problems with Interactive Boards and Projectors
  • To help ensure the availability of ICT resources as required and wherever possible, moving and reinstalling equipment and recording the issue and return of any equipment
  • To help provide support for all hardware and software, arranging the callout of engineers and supervising their work
  • To help set up new and remove old users and groups from the network and e-mail databases
  • To be familiar with all United Learning ICT policies and to help ensure practice is implemented fully
  • To help the team in supporting Academy events as required (inside core hours)
  • To help carry out any other relevant duties as may occasionally be required

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The training covers the following core occupational duties:

What is the expected career progression after this apprenticeship?

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working, Interest in IT Hardware


GCSE or equivalent English Language (Grade Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade Grade 4 (C)) Essential

Things to consider

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK. Employee Benefits include: 30 days annual leave (including bank holidays) rising 1 day per years’ service to 33 days, 5% workplace pension. The position will be subject to satisfactory references, employment eligibility and enhanced DBS checks.

About the employer

Walthamstow Academy opened its impressive new building in 2006 and since then we have achieved excellent results both at GCSE and at A Level. In 2022, Walthamstow Academy students achieved a Progress 8 score of 0.54. At A-Level, our students achieve excellently with many of them progressing to Russell Group institutions. Because we are so successful, the school is now full and oversubscribed on first choices alone. We do not achieve these results by accident. At Walthamstow Academy, we believe in the best in everyone. We have a relentless focus on high expectations and aim to identify barriers to success and provide necessary support as quickly as possible to ensure our students achieve. We do not accept excuses and always strive for the best. The Academy is proud of its multi-cultural character, and we celebrate the diversity of heritage in our community. 90% of our students are from minority ethnic groups, many coming from African, Caribbean, Eastern European, Turkish and Pakistani communities. Within the community served by the Academy there is social and economic disadvantage with 40% of students being eligible for Pupil Premium. Almost 60% have a first language other than English and a significant number have low levels of literacy on entry. Many students enter the Academy with low levels of attainment and the staff work hard to add value to their performance. Standards across the Academy are above national averages in most subjects. The Academy is located close to the North Circular Road, M11 and both Blackhorse Road and Walthamstow Central underground stations from where it takes about half an hour to get into central London. The Academy is situated in a part of London where property prices are still relatively inexpensive and within easy access of Epping Forest, the Lee Valley and rural Hertfordshire and Essex. Walthamstow Academy has achieved the CPLD Gold Award in recognition of our investment in professional development, because we know that without our wonderful staff, what we have achieved would not be possible, so thank you for your interest in coming to work with us. It starts with someone like you believing you can contribute further to our community.


Walthamstow Academy


Billet Road, Walthamstow

E17 5DP

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Training provider



Sam Richardson

Apprenticeship standard

Information communications technician

Level 3 (A level)

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