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Dentsply Sirona - Customer Service Practitioner apprenticeship INSPIRE ATA LIMITED

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

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Closing date: 25 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,360.00

  • Working week

    Monday - Friday, times to be confirmed.

    Total hours per week: 33

  • Expected duration

    17 Months

  • Possible start date

    26 Mar 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000121097

  • Positions

    1 available

What will the apprentice be doing?

  • Answer telephones and deal with email enquiries/queries in a timely manner
  • Processing customer orders and returns
  • Assist Education or warehouse with tasks on an ad-hoc basis
  • Liaise with marketing, finance, education and warehouse regarding queries, stock and requests
  • Identify sales opportunities and action where necessary
  • Ensure customers account notes are up to date on CRM system
  • Handling customer complaints
  • Treat customers as individuals to provide a personalised customer service experience

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard.

  • Functional Skills if required
  • Knowledge, skills, and behaviours
  • End Point Assessment
  • Training in workplace, 20% off the job training

What is the expected career progression after this apprenticeship?

This is a great opportunity for the applicant to gain excellent Customer Service experience in a live working environment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) Desired
GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) Desired

Things to consider

All applications must be made through Apprenticeship vacancies. Do not contact the employer direct as this may result in your application not being considered. You will be employed by Inspire ATA, and be placed at Dentsply Sirona for the duration of your apprenticeship.

About the employer

We ranked 1st in the "Rate My Apprenticeship" Central & Greater London Employers Award 2021-22 and 3rd in the list of Top 100 employers 2022-23 Inspire ATA Ltd specialise in working with a wide range of clients (nationwide) that want to take on excellent apprentices. Our vision is to "inspire ambition and widen horizons".

Employer

INSPIRE ATA LIMITED

Address

Dentsply Sirona

KT13 0NY

Contact

Nancy Lee

Nancy.lee@inspire-ata.co.uk

07928237517

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Training

Training provider

LET ME PLAY LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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