IT Apprenticeship JISC

This role sits within Strategy and Corporate Services. We operate Jisc as a single, conceptual organisation and provide easy-to-use, accessible corporate services and functions. We are responsible for: group infrastructure (IT and estates, including facilities), the strategic support unit, people services, governance, and legal and contracts.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jun 2023

Apprenticeship summary

  • Annual wage

    £18,500.00

  • Working week

    Monday - Friday, 9.00am to 5.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000120990

  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will be expected to be developed and finalised over time and will include but will not be restricted to:

  • To participate, as learning allows, in the design, implementation and maintenance of Jisc’s cloud services and infrastructure
  • To participate in the support of the user community providing direct IT support across the GI service catalogue of products and services
  • Learn the role of cloud services in IT service provision and work towards expertise in AWS/Azure – with the option to focus on becoming a cloud engineer
  • Develop an understanding and provide support in the management of network hardware such as routers, switches and firewalls
  • Develop an understanding of ITIL and its role in effective IT Management – provide direct input into the Service Operations and Continuous Improvement areas of the framework
  • Develop good analytical skills to assess performance, identify requirements and provide possible solutions to on-going issues or new customer needs
  • Develop good communication skills
  • Assist in the preparation of performance reports as required by management and customers
  • Assist in the support and implementation of IT facilities, including the production of software tools and scripts to aid in the execution of team tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Solutions Technician Level 3 Apprenticeship Standard:

  • The purpose of this role is to provide technical support for the Jisc infrastructure both cloud and on premise
  • In addition, the role will work with front line IT customer services to provide direct support to the Jisc user community
  • The role will span the complete ITIL process of Service Design through to Continuous Improvement and will work across both The Service Management and Infrastructure teams

What is the expected career progression after this apprenticeship?

  • The role will span the complete ITIL process of Service Design through to Continuous Improvement and will work across both The Service Management and Infrastructure teams

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical

Qualifications

GCSE or equivalent 8 GCSE's including Maths and English (Grade grades 4-9 (A*-C)) Essential
GCSE or equivalent Technology related subject (Grade grades 4-9 (A*-C)) Essential

Things to consider

Getting face to face is something we value and find time for when we can, so you may need to travel on occasion. Our main offices are in Bristol, Harwell, London and Manchester.

About the employer

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We operate shared digital infrastructure and services; negotiate sector-wide deals with IT vendors and commercial publishers; and provide trusted advice and practical assistance for universities, colleges and learning providers.

Employer

JISC

Address

Working from home

BS2 0JA

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Training

Training provider

BPP UNIVERSITY LIMITED

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jun 2023