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Administration Apprentice South Yorkshire Housing Association

To work towards achieving Level 3 in Business Administration. To obtain an all-round knowledge/experience of working in a busy office environment within the Home Maintenance Team. You will be receiving telephone/email and teams chat enquiries into the department and being able to seek out information required and following this through to a resolution.

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Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    Hourly rate: £4.81 - £9.50per hour dependant on age and length of service. Plus £50 per week travel expenses if under 19 years of age or over 19 and in the first year of their apprenticeship.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    37 hours per week Monday - Friday between the hours of 9am - 5pm

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    09 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Receipt and distribution of internal and external post
  • Electronically filing legislative documentation in order as prescribed by Line Manager.
  • Assisting in the development of routine reports to monitor our contractor’s performance.
  • Contacting customers for feedback and to communicate any appointments made/rearranged.
  • Receiving telephone/email and Teams chat enquiries into the department and being able to seek out information required and following this through to a resolution.
  • Updating computerised records (data input)
  • Production of standard letters and email communications to our customers
  • Routine administrative duties such as minute taking, photocopying, scanning.
  • Planning and scheduling works orders inline with customer requirements on our bespoke planning system (DRS)
  • Utilising our housing management system (CX and CAP) to process invoices.
  • Support in the collation and submission of any GPC receipts.
  • To promote the Association’s values and diversity policies and practices in all aspects of service delivery
  • To work in accordance with the Associations Health & Safety policy and associated procedures.
  • To participate in any training relevant to the post.
  • To attend and participate in team meetings, supervisions and appraisals as required.
  • To attend and participate in any corporate induction training.
  • To undertake any other duties appropriate to the grade and purpose of the job which may be determined by an agreement with the post holder, management and appropriate trade union.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration L3 Apprenticeship Standard

Including 1 day per month based at Peaks Campus or via online classroom session

Includes end point assessments

What is the expected career progression after this apprenticeship?

Potential full time employment upon sucessful completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Analytical skills, Team working


GCSE or equivalent English (Grade 4/C or L2 Equivalent) Essential
GCSE or equivalent Maths (Grade 4/C or L2 Equivalent) Essential

About the employer

South Yorkshire Housing Association provides homes and care across South Yorkshire and beyond. Our purpose is for our customers to settle at home, live well and realise their potential. We want people’s experience with us to be a joy and we plan to be here for the long term.


South Yorkshire Housing Association



South Yorkshire Housing Association

Ecclesfield 35 industrial estate

S35 9YR

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Training provider



Alice Mee

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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