Technical Support Engineer Apprentice SOLUTIONS PT LIMITED
To provide the necessary knowledge, expertise and drive to deliver a professional high-quality service in the delivery of support across the range of industrial software and hardware products that Solutions PT provides. The Support Engineer’s role is to help the company to continue to achieve the success it has enjoyed for over 30 years.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Mar 2023
Apprenticeship summary
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Annual wage
£18,000.00
£18,000 per annum. Plus, Quarterly Company Bonus
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Working week
37.5 hours per week less university attendance (Days and shifts are to be confirmed).
Total hours per week: 37.5
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Expected duration
4 Years
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Possible start date
01 Jun 2023
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Date posted
10 Jan 2023
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Apprenticeship level
Degree
Level 6 (Degree with honours) -
Reference number
VAC1000120907
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Positions
2 available
What will the apprentice be doing?
The role we are currently looking to fill is that of a Support Engineer.
The role will be predominantly office-based, however occasional travel to customers’ sites in the UK and Ireland may be required. Flexibility on working times is necessary, within our shift pattern and to satisfy customers’ needs. The purpose of this role is:
- Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
- Handling incoming customer problems relating to the implementation and application of the software
- Logging requests in the call tracking system
- Seeking to resolve customer problems effectively and efficiently
- Providing an element of training and consultancy to customers
- Working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
- To be a trusted advisor for the products allocated, including certification on products where applicable
- Staying up to date with the development of new products and operating systems
- Identifying opportunities to improve the efficiency of the team and the service it provides to customers
What training will the apprentice take and what qualification will the apprentice get at the end?
During the course you will spend 33 days per year at the University with the remainder of your working time forming part of our Technical Support Team.
All successful graduates are awarded a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.
The qualification will formally recognise the apprentice’s specialist area of study:
- Software engineer
- IT consultant
- Cyber security analyst
- Data analyst
What is the expected career progression after this apprenticeship?
We have a well-defined Career Path within the Technical Team. We would expect the Apprentice to have a long-term career with us and progress into Senior Support Engineer and then Technical Consultant.
Requirements and prospects
Desired skills and personal qualities
Qualifications
A Level or equivalent Various (Grade BCC (104 UCAS Points)) Essential
Things to consider
About the employer
Employer
SOLUTIONS PT LIMITED
Address
Unit 1 Oakfield Road
Cheadle Royal Business Park
Cheadle
SK8 3GX
Training
Training provider
MANCHESTER METROPOLITAN UNIVERSITY
Apprenticeship standard
Digital and technology solutions professional (integrated degree)
Level 6 (Degree with honours)
Employer's Application Instructions
https://isw.changeworknow.co.uk/solutionspt/vms/e/careers/search/new
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Mar 2023