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Technical Support Engineer Apprentice SOLUTIONS PT LIMITED

To provide the necessary knowledge, expertise and drive to deliver a professional high-quality service in the delivery of support across the range of industrial software and hardware products that Solutions PT provides. The Support Engineer’s role is to help the company to continue to achieve the success it has enjoyed for over 30 years.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Mar 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    £18,000 per annum. Plus, Quarterly Company Bonus

  • Working week

    37.5 hours per week less university attendance (Days and shifts are to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    4 Years

  • Possible start date

    01 Jun 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Degree
    Level 6 (Degree with honours)

  • Reference number

    VAC1000120907

  • Positions

    2 available

What will the apprentice be doing?

The role we are currently looking to fill is that of a Support Engineer.

The role will be predominantly office-based, however occasional travel to customers’ sites in the UK and Ireland may be required.  Flexibility on working times is necessary, within our shift pattern and to satisfy customers’ needs. The purpose of this role is:

  • Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
  • Handling incoming customer problems relating to the implementation and application of the software
  • Logging requests in the call tracking system
  • Seeking to resolve customer problems effectively and efficiently
  • Providing an element of training and consultancy to customers
  • Working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
  • To be a trusted advisor for the products allocated, including certification on products where applicable
  • Staying up to date with the development of new products and operating systems
  • Identifying opportunities to improve the efficiency of the team and the service it provides to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

During the course you will spend 33 days per year at the University with the remainder of your working time forming part of our Technical Support Team. 

All successful graduates are awarded a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.

The qualification will formally recognise the apprentice’s specialist area of study:

  • Software engineer
  • IT consultant
  • Cyber security analyst
  • Data analyst

What is the expected career progression after this apprenticeship?

We have a well-defined Career Path within the Technical Team. We would expect the Apprentice to have a long-term career with us and progress into Senior Support Engineer and then Technical Consultant.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, A Levels or Equivalent, Level 2 Maths & English, Written communication skills, Verbal communication skills, Self-motivated, Inquisitive personality

Qualifications

GCSE or equivalent Maths and English (Grade A*- C/9 - 4) Essential
A Level or equivalent Various (Grade BCC (104 UCAS Points)) Essential

Things to consider

Personal Qualities: Technically Inquisitive Good communicator on the phone and in person Confident Driven to develop skills and knowledge Committed and reliable As part of your pay, benefits and well-being package you can expect: - 25 days holiday per year plus all Bank Holidays - 33 days University attendance - Generous salary sacrifice pension scheme - Healthcare - Life assurance - Quarterly company bonus scheme - Free car parking - Employee Referral Programme - Breakfast, Snacks and Fruit in the office - Flexible and part-time working - Sabbaticals - Paid charity volunteering days - Holistic massages twice a year - Flu vaccinations - Employee Assistance Programmes – free and confidential help and advice for work and home issues - Subsidised sports and social activates from our Employee Action Team - Corporate discounts on leisure activities and health clubs - Cycle to Work Scheme - Childcare Voucher Scheme - Giving Back Fund – allocated sponsorship or funding every six months to a nominated sports team, school, project or group activity which an employee is associated with outside of work

About the employer

SolutionsPT is a dynamic, growing provider of Industrial IT Solutions (incorporating hardware, software and services ), one of the Top 100 Companies To Work For (for the last twelve years) with a client list that reads like a ‘who’s who?’ of major blue chip organisations and is totally dedicated to customer service. We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation. SolutionsPT was established in 1985 and offers career opportunities for team members to work with competitive and comprehensive Industrial IT products and services for manufacturing and infrastructure businesses. Our success has been based on our strong values of customer satisfaction, leadership, knowledge and people & teams. Based in Cheadle, South Manchester, our employees are our greatest asset and our success is founded on their knowledge and competence. With over 90 employees, we’re a growing company, staffed with bright, energetic people who believe passionately in what they are doing. We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make SolutionsPT even more successful than it is today.

Employer

SOLUTIONS PT LIMITED

Address

Unit 1 Oakfield Road

Cheadle Royal Business Park

Cheadle

SK8 3GX

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Training

Training provider

MANCHESTER METROPOLITAN UNIVERSITY

Apprenticeship standard

Digital and technology solutions professional (integrated degree)

Level 6 (Degree with honours)

Employer's Application Instructions

https://isw.changeworknow.co.uk/solutionspt/vms/e/careers/search/new

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Mar 2023