Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Administration Apprentice - Learning & Development South Warwickshire NHS Foundation Trust

The post holder will be responsible for providing comprehensive administrative support to the Learning and Development Team working alongside team members. Support and training will be provided to enable the post holder to develop their skills in the area and will gain an apprenticeship qualification in Level 2 Customer Service Practitioner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Feb 2023

Apprenticeship summary

  • Annual wage

    £15,202.50

    The key benefits of undertaking an ‘Apprenticeship Scheme’ will allow you to work alongside experienced staff, gain job specific skills, build confidence in the workplace, earn a wage and get holiday pay + work benefits.

  • Working week

    Monday to Friday (start and end times to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    09 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000120883

  • Positions

    1 available

What will the apprentice be doing?

  • The post holder will be responsible for providing comprehensive administrative support to The Learning and Development Team
  • Working alongside team members ensuring a high customer service level is maintained
  • Support and training will be provided to enable the post holder to develop their skills in the area
  • This will be through regular supervision and will attend study sessions and meet with an assessor from the apprenticeship provider to gain an apprenticeship qualification in Level 2 Customer Service Practitioner

What training will the apprentice take and what qualification will the apprentice get at the end?

All staff are given mandatory training upon starting with South Warwickshire NHS Foundation Trust which includes all policy information on the trust and a welcome. As an apprentice you will be enrolled onto the Level 2 Customer Service Apprenticeship, which an assessor will meet with you on a 2-4 weekly basis to set you work.

What is the expected career progression after this apprenticeship?

Once completing the apprenticeship, you will have a level 2 qualification in Customer Service and gain the skills and knowledge to apply for substantive posts within the Trust.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 3-9) Essential
GCSE or equivalent Maths (Grade 3-9) Essential

About the employer

South Warwickshire NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our recent inspection.

Employer

South Warwickshire NHS Foundation Trust

Address

Lakin Road

Warwick

CV34 5BW

Contact

Leigh-Ann Johnston

Leigh-Ann.Johnston@swft.nhs.uk

You must have JavaScript enabled to view a map of the location

Training

Training provider

PIER TECHNOLOGY LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Feb 2023