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Apprentice Business Administrator in GP Surgery (Orchard Court) Orchard Court Surgery

Another great opportunity to work in a local busy doctor’s surgery, assisting with reception and administration duties across all departments of the surgery. Full apprenticeship and role training will be provided for this exciting position in this fast-moving practice, working towards a Level 3 Business Administrator qualification.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Working hours to be shifts between 7.15am to 6.00pm, Monday to Friday.

    Total hours per week: 32.0

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The duties and responsibilities to be undertaken may include any or all the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels: 

Duties of the post:

  • Covering reception, meeting, and greeting patients
  • Taking telephone queries and booking of appointments
  • Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager
  • Logging a variety of information into patient records using a purpose-built clinical system
  • Provide a confidential, efficient, timely and accurate administration service
  • Using Excel and Word to perform specific tasks set by the Operations Manager
  • Scanning incoming correspondence into patients’ electronic records via the clinical system
  • Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role
  • Sorting incoming post
  • Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager
  • Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided)
  • Dealing with patients face-to-face in a professional manner.
  • Calling patients with reminders/results, etc.
  • Contacting patients by e-mail/letter with reminders/results

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided to achieve the following qualifications:

  • Level 3 Business Administrator Apprenticeship Standard
  • Functional Skills Level 2 in maths and English (if required)

Training will take place weekly, on a day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standards. 

What is the expected career progression after this apprenticeship?

  • Level 3 Team Leader Apprenticeship
  • Possible progression on to further training or into full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4+ (C+)) Essential
GCSE or equivalent maths (Grade 4+ (C+)) Essential

Things to consider

You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at Orchard Road, Darlington (DL3 6HZ). You will need to pass a DBS check if successful.

About the employer

We have 3 male doctors and 3 female doctors. Of the male doctors, 1 is full-time and 2 are part-time. Our female doctors are also part-time. We also from time to time have a medical student attached to the practice. We have 2 female Practice Nurses, who offer a full range of services including health promotion, blood pressure management, immunisations, cervical smears and chronic disease clinics such as asthma, diabetes and heart disease. We also employ a Practice Assistant to help our Practice Nurses with procedures such as taking blood samples. We have a Practice Pharmacist, 1 Secretary, 9 Receptionists, a Practice Manager and a Deputy Manager. We also have other members of the Health Care Team who visit from time to time including District Nurses, Health Visitors, Community Midwives, Community Psychiatric Nurses, Counsellors, Well-being facilitators, Dementia nurses and pathway advisory services. We provide a full range of medical services including maternity care, contraceptive services child health surveillance and minor surgery services. The nurse also runs Diabetic, Asthma, Coronary Heart Disease and COPD clinics The surgery is within NHS Tees Valley Clinical Commissioning Group (CCG).


Orchard Court Surgery


Orchard Court

Orchard Road



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Training provider



Graham Curry


Apprenticeship standard

Business administrator

Level 3 (A level)

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