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Apprentice GP Receptionist and Administrator KINGS MEDICAL CENTRE

Kings Medical Centre in Sutton Town Centre have an opportunity for an apprentice to gain a customer service apprenticeship in a busy GP Setting. If you like to help and advise people face to face and over the phone this could be the ideal role for you.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 37.5 hours per week between 08:00 and 18:30.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is an interesting and varied role which will involve working in a fast paced environment, you will need to work as part of a team but also using your own initiative. Your main responsibility will be to assist the administration team ensuring processes run smoothly. You will need to be smartly presented and well mannered. This role would suit somebody keen to build a career in the healthcare sector and somebody who enjoys using IT software. During your time as an apprentice you will be supported by a buddy and will receive regular progress reviews. Your main duties will include:
• Answering the telephone and dealing with enquires from patients
• Assisting the administration team with general tasks including filing and scanning
• Liaising with members of team regarding IT issues
• Inputting and extracting information from internal systems
• Working with MS packages
• Keeping on top of stock levels and re-ordering in a timely fashion
• Contacting patients to arrange reviews
• Report to reception lead

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Upon successful completion of you apprenticeship, there will be the opportunity to progress your learning within the practice.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Logical, Confident


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

A sound understanding of confidentiality.

About the employer

Kings Medical Centre was established in July 2018 and provides the highest standard of patient-centered healthcare to its 9000 registered patients. The practice offers a wide range of services and is always open to improving and expanding the services delivered, including becoming a research practice. The administration function provides crucial support to the GP's, Nursing and healthcare teams to ensure patient needs are met are met promptly and correctly.







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Training provider



Ryan Smith

01623 900479

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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