IT Support Analyst Apprentice GRAPEVINE TELECOM (BATH) LIMITED

You will be responsible for troubleshooting and attempted resolution of service desk incidents, hands-on support to users, as well as back-end troubleshooting of Microsoft 365, servers and networks and front-end support includes PCs, laptops, VOIP telephone and various applications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    09 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000120560

  • Positions

    1 available

What will the apprentice be doing?

  • Troubleshooting and attempted resolution of service desk incidents.
  • Hands-on support to users, as well as back-end troubleshooting of Microsoft 365, servers and networks. Front-end support includes PCs, laptops, VOIP telephone and various applications.
  • Contribute to the maintenance and documentation of the infrastructure estates supported, such as site documentation and knowledge base article creation.
  • Assist and work with the Technical Support Manager to improve all aspects of the Service Desk delivery.
  • Escalate tickets to 2nd line support or third-party escalation where required.
  • Configuration and upgrading of related hardware, software and services.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent 5 of any subject including ICT (Grade 4+ (A* - C)) Essential
A Level or equivalent IT (Grade Any) Essential
Other College course in IT (Grade Any) Desired

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Based in Dorset and Somerset, we provide an extensive range of cloud-based solutions to businesses and organisations across the South and South West of England.

Employer

GRAPEVINE TELECOM (BATH) LIMITED

Address

19-25 Nuffield Road

Poole

Dorset

BH17 0RU

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Apr 2023