IT Support Analyst Apprentice GRAPEVINE TELECOM (BATH) LIMITED
You will be responsible for troubleshooting and attempted resolution of service desk incidents, hands-on support to users, as well as back-end troubleshooting of Microsoft 365, servers and networks and front-end support includes PCs, laptops, VOIP telephone and various applications.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Apr 2023
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Days and shifts to be confirmed.
Total hours per week: 35
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Expected duration
16 Months
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Possible start date
24 Apr 2023
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Date posted
09 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000120560
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Positions
1 available
What will the apprentice be doing?
- Troubleshooting and attempted resolution of service desk incidents.
- Hands-on support to users, as well as back-end troubleshooting of Microsoft 365, servers and networks. Front-end support includes PCs, laptops, VOIP telephone and various applications.
- Contribute to the maintenance and documentation of the infrastructure estates supported, such as site documentation and knowledge base article creation.
- Assist and work with the Technical Support Manager to improve all aspects of the Service Desk delivery.
- Escalate tickets to 2nd line support or third-party escalation where required.
- Configuration and upgrading of related hardware, software and services.
What training will the apprentice take and what qualification will the apprentice get at the end?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
What is the expected career progression after this apprenticeship?
92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Requirements and prospects
Desired skills and personal qualities
Qualifications
A Level or equivalent IT (Grade Any) Essential
Other College course in IT (Grade Any) Desired
Things to consider
About the employer
Employer
GRAPEVINE TELECOM (BATH) LIMITED
Address
19-25 Nuffield Road
Poole
Dorset
BH17 0RU
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Apr 2023