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Contact Centre Agent Apprentice THE CARAVAN CLUB LTD

You will promote and sell a range of Club services and products, handle member and non-member enquiries and resolve complaints to the required standards. Provide excellent customer service in relation to all product areas via inbound calls, outbound calls, e-mail, and/or social media as required.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Feb 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

    £16,000 to £18,000 per year.

  • Working week

    Monday - Friday 9:00am - 5:00pm, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    26 Feb 2023

  • Date posted

    06 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000120405

  • Positions

    4 available

What will the apprentice be doing?

As a Contact Centre Agent Apprentice at the Caravan and Motorhome Club you will be working towards the Customer Service Level 2 apprenticeship alongside your daily roles and responsibilities over the duration of 15 months.

Your key responsibilities will include;

  • To undertake the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3-month end point assessment – EPA)
  • In conjunction with business requirements, to undergo training and comply with current and ongoing FCA regulatory requirements
  • To promote and sell to members all the Clubs services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards
  • To undertake, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements
  • To provide a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible
  • To assist other sections of the department and represent the Club at outside events as required

The Caravan and Motorhome Club offer some great benefits which include;

  • 25 days holiday (pro-rate) plus bank holidays
  • Enhanced pension scheme for eligible employees
  • Holiday purchase and sale scheme
  • Staff benefits platform SMILE - discounts on over 700 retailers
  • Discounts from local retailers
  • An annual health and wellbeing allowance (after a successful 6-month probationary period)
  • Recruitment referral scheme where you can earn up to £1000 (conditions apply)
  • EAP (Employee Assistance Program) MetLife

Please note that employment for this role will commence on March 13th 2023.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

Ongoing training and development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Confident, Adaptability, Knowledge of Google Suite

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

The key dates provided should be used as a guide only, should the positions be filled the post will close.

About the employer

At the Caravan and Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide.

Employer

THE CARAVAN CLUB LTD

Address

EAST GRINSTEAD HOUSE

LONDON ROAD

EAST GRINSTEAD

RH19 1UA

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Feb 2023