Contact Centre Agent Apprentice THE CARAVAN CLUB LTD
You will promote and sell a range of Club services and products, handle member and non-member enquiries and resolve complaints to the required standards. Provide excellent customer service in relation to all product areas via inbound calls, outbound calls, e-mail, and/or social media as required.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Feb 2023
Apprenticeship summary
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Annual wage
£16,000.00
£16,000 to £18,000 per year.
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Working week
Monday - Friday 9:00am - 5:00pm, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks.
Total hours per week: 35
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Expected duration
15 Months
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Possible start date
26 Feb 2023
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Date posted
06 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000120405
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Positions
4 available
What will the apprentice be doing?
As a Contact Centre Agent Apprentice at the Caravan and Motorhome Club you will be working towards the Customer Service Level 2 apprenticeship alongside your daily roles and responsibilities over the duration of 15 months.
Your key responsibilities will include;
- To undertake the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3-month end point assessment – EPA)
- In conjunction with business requirements, to undergo training and comply with current and ongoing FCA regulatory requirements
- To promote and sell to members all the Clubs services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards
- To undertake, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements
- To provide a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible
- To assist other sections of the department and represent the Club at outside events as required
The Caravan and Motorhome Club offer some great benefits which include;
- 25 days holiday (pro-rate) plus bank holidays
- Enhanced pension scheme for eligible employees
- Holiday purchase and sale scheme
- Staff benefits platform SMILE - discounts on over 700 retailers
- Discounts from local retailers
- An annual health and wellbeing allowance (after a successful 6-month probationary period)
- Recruitment referral scheme where you can earn up to £1000 (conditions apply)
- EAP (Employee Assistance Program) MetLife
Please note that employment for this role will commence on March 13th 2023.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2
- Functional Skills in maths and English (if required)
What is the expected career progression after this apprenticeship?
Ongoing training and development.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Desired
Things to consider
About the employer
Employer
THE CARAVAN CLUB LTD
https://www.caravanclub.co.uk/about-us/
Address
EAST GRINSTEAD HOUSE
LONDON ROAD
EAST GRINSTEAD
RH19 1UA
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Feb 2023