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Customer Service Apprentice ROSETONE CONTRACT FURNITURE LIMITED

Are you looking to become an enthusiastic and committed customer service apprentice. Do you want to be trained in a range of skills including customer service and sales to become a valued member of the team. If so then apply for this apprenticeship.

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Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,400.00

    Pay will increase depending on performance and probation

  • Working week

    Monday - Friday 8.00am - 5.00pm

    Total hours per week: 40

  • Expected duration

    14 Months

  • Possible start date

    09 Mar 2023

  • Date posted

    06 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000119799

  • Positions

    1 available

What will the apprentice be doing?

  • Working on systems to meet the needs of the business
  • Understand the different needs and priorities of the customers and the best way to manage their expectations
  • Effective teamwork
  • Understand your role and responsibility within the organisation
  • Product and service knowledge
  • Providing support to different departments including office, design, and manufacturing
  • Undertaking administration duties

What training will the apprentice take and what qualification will the apprentice get at the end?

During your apprenticeship programme you will receive training both off and on the job. You will be required to attend WEBS Training as and when required, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training.

WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.

What is the expected career progression after this apprenticeship?

Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision.

Progression within the organisation to include more responsibility and wider range of production work.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Math (Grade C/4) Essential

About the employer

Established in 1987, As with many fledgling businesses, their origins were humble. A small factory and office in Stevenage with 100 chairs and one van, they provided refurbishment and respray services and also hired chairs out to the marquee trade. The business grew rapidly, moving to a larger unit and taking on more staff and it continues to grow today being the only event furniture company in the UK that manufactures their own chairs in-house.

Employer

ROSETONE CONTRACT FURNITURE LIMITED

Address

UNIT 1-3

WREN PARK INDUSTRIAL ESTATE

HITCHIN ROAD

SG17 5JD

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Training

Training provider

WEBS TRAINING LIMITED

Contact

Emma Dougan

e.dougan@webstraining.com

01159677771

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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