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Customer Liaison Officer Apprentice SOUTH STAFFORDSHIRE WATER PLC

We have an opportunity for an enthusiastic apprentice to join our Water Networks on a 3-year apprenticeship. You will follow a structured in-house training and development programme. If you have an interest in problem solving and are technically minded, then this a fantastic opportunity for you.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shift hours tbc, standby work may be required upon completion of apprenticeship and during emergency incidents for resource.

    Total hours per week: 40

  • Expected duration

    36 Months

  • Possible start date

    28 Apr 2023

  • Date posted

    05 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Respond to emerging events on our network including leak investigations
  • Assisting repair teams with repair activity, and undertaking valve operations
  • Deliver exemplary customer service to our customers

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will gain a water industry treatment process technician level 3 qualification (A Level)
  • The Training will take place at our Cambridge Offices with occasional travel to our Trent Valley Lichfield Centre
  • The Training will be determined and may vary

What is the expected career progression after this apprenticeship?

To go onto become multiskilled technician, opportunities to move across the business and upwards into managerial positons. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working


GCSE or equivalent Maths and English (Grade 4/ C Equivalent) Desired

Things to consider

Working outdoors is included, to be able to manage time between course work, training and day to day work.

About the employer

At South Staffs Water we deliver clean and reliable water supplies to around 1.8 million customers within the South Staffs and Cambridge regions.




90 Fulbourn Road




Natasha Mair

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Training provider


Apprenticeship standard

Water industry treatment process technician

Level 3 (A level)

Before you apply

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