Client Services/ Customer Service Apprenticeship EUROCLEAR SA-NV LTD.
Euroclear are looking for a Client Services/Customer Service Apprentice to join their growing business. Earning £25000 whilst working towards a Customer Service Practitioner Standard. Don't miss out on this fantastic opportunity. Apply Now! Your role will include providing front line support to clients/ stakeholders.
Closing date: 22 Jun 2023
Apprenticeship summary
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Annual wage
£25,000.00
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Working week
Monday - Friday, 9am - 5pm. Occasional requirement to work longer (as situation requires) with some shift work between the hours of 5am - 12pm and 3pm - 10pm.
Total hours per week: 37.5
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Expected duration
13 Months
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Possible start date
23 Jun 2023
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Date posted
16 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000119629
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Positions
1 available
What will the apprentice be doing?
- Providing front line support to clients/ stakeholders
- Handling customer queries via email and phone
- Ensuring service disruptions are identified and managed both quickly and safely
- Use of bespoke software
- Use of excellent customer service continuously
- Store and retrieve relevant information
- IT duties including accurate emails
- Forward thinking in order to support clients with relevant information and remain one step ahead
- Any other duties as requested
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner standard:
- In-house training from the employer
- Functional Skills in maths and English training, if applicable.
What is the expected career progression after this apprenticeship?
Progression into full time employment.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4 and above) Desired
Things to consider
About the employer
Employer
EUROCLEAR SA-NV LTD.
https://www.euroclear.com/en.html
Address
WATLING HOUSE
33 CANNON STREET
LONDON
EC4M 5SB
Training
Training provider
KEY TRAINING LIMITED
Contact
Matthew Connell
matthew.connell@keytraining.co.uk
07717 752 768
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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