Client Services/ Customer Service Apprenticeship EUROCLEAR SA-NV LTD.

Euroclear are looking for a Client Services/Customer Service Apprentice to join their growing business. Earning £25000 whilst working towards a Customer Service Practitioner Standard. Don't miss out on this fantastic opportunity. Apply Now! Your role will include providing front line support to clients/ stakeholders.

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Closing date: 22 Jun 2023

Apprenticeship summary

  • Annual wage

    £25,000.00

  • Working week

    Monday - Friday, 9am - 5pm. Occasional requirement to work longer (as situation requires) with some shift work between the hours of 5am - 12pm and 3pm - 10pm.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    23 Jun 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000119629

  • Positions

    1 available

What will the apprentice be doing?

  • Providing front line support to clients/ stakeholders
  • Handling customer queries via email and phone
  • Ensuring service disruptions are identified and managed both quickly and safely
  • Use of bespoke software
  • Use of excellent customer service continuously
  • Store and retrieve relevant information
  • IT duties including accurate emails
  • Forward thinking in order to support clients with relevant information and remain one step ahead
  • Any other duties as requested

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner standard:

  • In-house training from the employer
  • Functional Skills in maths and English training, if applicable. 

What is the expected career progression after this apprenticeship?

Progression into full time employment. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Logical, Team working, Initiative, Motivated

Qualifications

GCSE or equivalent English (Grade C/4 and above) Desired
GCSE or equivalent Maths (Grade C/4 and above) Desired

Things to consider

How will you get to and from this employer on a daily basis?

About the employer

Euroclear UK & Ireland sits at the heart of the UK securities industry. The nature of being situated in the centre, coupled with the range of services offered and the variety of markets and clients we support, makes us a fantastic place to get a holistic view of the securities industry and build a broad foundation for a career in financial services. We are a highly regulated and financially strong part of the financial market infrastructure. Our goal is to increase efficiency and reduce risk.

Employer

EUROCLEAR SA-NV LTD.

Address

WATLING HOUSE

33 CANNON STREET

LONDON

EC4M 5SB

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Training

Training provider

KEY TRAINING LIMITED

Contact

Matthew Connell

matthew.connell@keytraining.co.uk

07717 752 768

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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