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Technical Support Apprentice HD CONNECTIVITY LTD

Due to HDANYWHERE™’s growth in the UK and overseas, we are recruiting additional Technical Support Specialists to handle the increasing demand for product support. As a Technical Support apprentice you will work in the Tech Lab at our Malvern HQ - a modern workspace and enjoyable environment. You will answer technical inquiries through our ticket system, phone, chat, email, and, where necessary, remote virtual desktop.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    Starting salary is dependent on experience

  • Working week

    Monday - Friday (times TBC)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000119596

  • Positions

    1 available

What will the apprentice be doing?

The primary task is to answer technical inquiries through our ticket system, phone, chat, email, and, where necessary, remote virtual desktop. The Technical Support Specialist will resolve each technical inquiry to the point where the email ticket or telephone call can be brought to a satisfactory close as quickly as possible and with high customer satisfaction.

HDANYWHERE will provide product and role training on the job.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Digital Support Technician Level 3 Apprenticeship Standard: 

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place in virtual training rooms.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Knowledge modules will include:

  • Digital Technologies
  • Data Management and Information Systems
  • Security
  • Applications Technicians (or) Service Technicians

What is the expected career progression after this apprenticeship?

Once training is complete, you will be a qualified technical sales professional. This role typically leads to progression into more senior technical roles within the company if the correct aptitude and ability is demonstrated. Additional training can then be provided for web technologies such as HTML, XML, JSON, Javascript and frameworks such as Node.Js and React. Opportunity to progress on to a higher level apprenticeship, including a degree, to continue with your learning.

Requirements and prospects

Desired skills and personal qualities

Customer care skills, IT skills

Qualifications

GCSE or equivalent Mathematics (Grade 4) Essential
GCSE or equivalent English Language (Grade 4) Essential

Things to consider

Starting salary is dependent on experience, with salary increases based on performance. When you join us you will receive: Pension scheme 20 days holiday, plus bank holidays Access to state-of-the-art training academy Perkbox global benefits and rewards platform

About the employer

Established in 2006, HD Connectivity Ltd, better known for the brand HDANYWHERE™ is an innovative technology company that designs, develops and manufactures high-quality smart home entertainment (AV) and automation products - operating in the interesting and fast-changing home technology market.

Employer

HD CONNECTIVITY LTD

Address

H D Connectivity Ltd, The Haysfield

Malvern

WR14 1GF

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Training

Training provider

THE DEVELOPMENT MANAGER LTD

Apprenticeship standard

Digital support technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023