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Booking Co-ordinator / Office Administrator Apprentice PHS Engineers Limited

We are looking for an organised individual to join our team as a Booking Co-ordinator / Office Administrator Apprentice. As part of this role you will study towards the Business Administrator Level 3 Apprenticeship whilst experiencing a range of administrative duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Feb 2023

Apprenticeship summary

  • Annual wage


    Weekly wage £200-£250

  • Working week

    Monday - Friday 9am - 5pm with a 1 hour lunch break

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    17 Feb 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Process bookings and send out relevant information to new and existing clients as well as the engineers
  • Ensure the engineers and clients are fully prepared for their visit and have received their relevant information in advance of the event/visit
  • Receive and respond swiftly and in a professional manner to all phone calls and emails to process bookings within a timely manner and following the procedures in place set out by PHS Engineers
  • Ensure bookings made are recorded accurately, filed securely and updated daily
  • Manage all engineers diaries using our CRM Software
  • Contribute to targets in the business plan by up selling other activities where appropriate
  • Develop our customer base for PPM Contracts

You will be responsible for;

  • Booking new jobs and managing existing jobs
  • Managing parts jobs
  • Liaising with suppliers
  • Constructing quotes
  • Managing any further works and engineers’ diaries
  • Developing our planned preventative maintenance program with clients

You will report directly to the Directors.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard
  • All delivered within the work place via online training and at Colchester Institute Campus

What is the expected career progression after this apprenticeship?

  • We will need a long term office manager within our team and we would like to source the right person via the apprenticeship scheme

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills


GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

About the employer

We are a reactive emergency response company for heating and commercial catering. We are a small family run business that has been established over 10 years. Every year we have continued to grow significantly and need to enhance our team long term to help support our developing business.


PHS Engineers Limited






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Training provider



Colchester Institute - Apprenticeship Team

01206 712043

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Feb 2023