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Advanced Water Company (The UK’s leading specialist in water cylinder spares) and fielding enquiries from plumbing & heating merchants/installers via phone, email and live chat. The purpose of this role is to give accurate and friendly technical advice, establish rapport with customers and ultimately convert enquiries into sales.

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Closing date: 30 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8:30am - 5pm.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Establish a friendly and professional rapport with customers, creating a positive impression of yourself and the organisation
  • Provide customers accuracy, integrity and honesty at all times
  • Ensure that every customer enquiry is logged through quotation system
  • Identify customer needs and interests and present products that meet those needs
  • Work collaboratively with other team members and departments, whilst maintaining a positive outlook
  • Reaching monthly sales targets
  • Process card payment transactions compliantly
  • Follow internal processes and GDPR guidelines when handling customer information
  • Engage with new and prospective customers through follow-up telephone calls
  • Meet the training and development standards required for the job

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Trade Supplier apprenticeship standard:

  • Functional Skills in maths & English
  • Work-based Training

What is the expected career progression after this apprenticeship?

This role comes with built in progression opportunities with 3 further positions available with good performance:

  • Trainee sales advisor
  • Technical Sales advisor
  • Senior technical sales advisor

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working, Resilient, Friendly, Hardworking


GCSE or equivalent Mathematics & English (Grade 9-4 (A*-C)) Desired

Things to consider

Knowledge, Skills and Experience - Experience of working in a customer facing environment - The ability to make a difference by delivering high levels of customer experience with minimal supervision. - The ability to work as part of a team, support colleagues and promote excellent team spirit - Good literacy, numeracy, verbal communication skills and IT literacy. - Technically minded with the ability to learn about products in detail and fully understand plumbing and heating systems. - A positive individual with a results driven approach and attitude. - The ability to demonstrate trust, openness and respect. - Good communication skills with the ability to listen and express themselves clearly - Welcomes change, flexible and can adapt and deal with various demands - Honest, acts with integrity and takes responsibility

About the employer

Advanced Water Company are a world-renowned distributor of water cylinders, water heaters, spare parts and accessories within the Plumbing & Heating market. We provide a service to all kinds of customers ranging from homeowners to engineers, all the way to multinational Facilities Management companies, all delivered through a large network of National and Independent Merchants.







WR10 2EY

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Training provider



Linsay Jones


Apprenticeship standard

Trade supplier

Level 2 (GCSE)

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