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Available to start at any time, this is an excellent opportunity for an organised, proactive individual ready to kick-start their career in IT. This is an ideal position for a proactive, self-learner who is passionate about technology and looking for an IT company that will actively support their apprenticeship training to a high standard. You will develop, implement and maintain complete IT solutions such as networks, operating systems and applications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Mar 2023

Apprenticeship summary

  • Annual wage


    • Excellent career opportunities. • Wellness promoting company: Office Gym, Cycle to work scheme and free eye tests. • Recreational activities and team lunches.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    In general Monday to Friday between 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    10 Mar 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Attend internal and external training at college
  • Proactively answer the service desk phone within 3 rings
  • Hardware builds
  • Create and log Service Desk tickets accurately and within Service Level Agreements
  • End-user, desktop IT support to diagnose and resolve technical issues
  • Apply logical troubleshooting within your technical ability
  • Support users on both hardware and software applications
  • Provide clear & accurate communication of information internally to the team and externally to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

IT solutions technician level 3 standard

  • Training will take place at college 1x day a week
  • Clear Thinking's onsite induction training and shadowing takes place over the first 3 months
  • Clear Thinking training takes place in the office environment and in our purpose built and multifunctional Build Room / Training suite
  • Internal training is ongoing to meet with specific product certifications

With technology, you never stop learning!

What is the expected career progression after this apprenticeship?

Possible career progression to 1st Line IT Support Technician for the successful candidates.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Good Written & Spoken English


GCSE or equivalent English and Maths (Grade 4-9) Essential

Things to consider

We are located 10minute walk from Billericay train station, with local bus routes outside the office too. Please only apply if you are able to comfortably commute to Billericay.

About the employer

Clear Thinking are a leading partner of choice delivering secure and compliant IT and Communication solutions. Focused on empowering their customers and their team to succeed and reach their personal best. Our strategic solutions go above and beyond their customer's business tailored to deliver heightened productivity, profitability and performance.




Unit 3

Radford Business Centre

Radford Way

CM12 0DP

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Training provider


Apprenticeship standard

IT solutions technician

Level 3 (A level)

Employer's Application Instructions

To apply for an Apprenticeship with Clear Thinking please email your CV and a Cover Letter to: We will be in touch within 7 working days if you have been successfully shortlisted for an interview.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Mar 2023