1st Line Service Desk Apprentice (Evolving Networks) EVOLVING NETWORKS LTD
Estio Training have an exciting new opportunity for a 1st Line Service Desk Engineer with Evolving Networks, a software defined network solutions company based in Peterborough. You will be solving network connectivity issues using remote diagnostic tools and systems.
Closing date: 27 Feb 2023
Apprenticeship summary
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Annual wage
£18,000.00
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Working week
(08:00am - 17:00pm - 09:00am - 18:00pm), exact working days and hours TBC
Total hours per week: 40
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Expected duration
17 Months
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Possible start date
06 Mar 2023
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Date posted
10 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000119140
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Positions
1 available
What will the apprentice be doing?
- Triaging support cases & network events and either resolving to the customers satisfaction, using documented processes and procedures, or escalating as necessary
- Solving network connectivity issues using remote diagnostic tools and systems
- Managing the lifecycle of our service tickets and customer requests, ensuring SLAs are met
- Answering telephone & email support requests
- Responding to, and managing, events from our network monitoring platform to proactively protect customer connectivity
- Proactive communication to customers as their service tickets progress
- Managing inventory stored in the office
- Support stock check processes
- Preparation and fulfilling configurations
What training will the apprentice take and what qualification will the apprentice get at the end?
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal, and professional standards
- Support the information systems needs for your business
What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
Things to consider
About the employer
Employer
EVOLVING NETWORKS LTD
Address
7 COMMERCE ROAD
LYNCH WOOD
PETERBOROUGH
PE2 6LR
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
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