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Customer Service Apprentice (Shipping Clerk) EVERGREEN MARINE (UK) LIMITED

Excellent opportunity working for an established Shipping Company with 50 years of experience on the maritime industry. You will be part of a busy and energetic Customer Service Department, which communicates directly with our customers and other departments within Evergreen (UK) Ltd. You will be handling customer queries, issue export invoices etc.

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Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Business hours: from 08:30 to 17:00 Monday through Friday. Exclusive of a daily one-hour unpaid lunch break.

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Customer Services Exports - (Export Documents)
  • Customer Helpline: Handling customer’s queries regarding export matters
  • Documentation: Produce Bills of Lading/Sea waybills/certificates for export bookings
  • Manifest: Check and send vessel manifests for all shipments from UK
  • Invoices: Issue Export invoices which are payable at London
  • Correctors: Issue manifest corrections as required for changes on UK shipments

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2. 

All training and learning will be delivered on site. 

What is the expected career progression after this apprenticeship?

Possible future position at the company providing vacancy is available and apprentice successfully completes course. Company reserves the right to withdraw offer if course is not completed.

Upon successful completion of course and providing available vacancy, apprentice will be entitled to a pay increase.

Requirements and prospects

Desired skills and personal qualities

Computer Literate, Good Communication Skills, Good Verbal Communication, Good Written Skills, Positive can-do attitude, Good Time-management, Friendly, Outgoing, Team player


GCSE or equivalent Maths and English (Grade 4 or above.) Essential

Things to consider

Apprentices will be eligible (but not guaranteed) for a yearly salary increase review and company bonus. Free canteen lunch provided. Free access to company gym. Company Private Medical Insurance (after completion of probationary period).

About the employer

Evergreen Marine (UK) Ltd. is a UK-flag container shipping company with headquarters based in London. Established in January 2002, initially under the name Hatsu Marine Limited, the company is part of the Evergreen Group which is a multi-billion-dollar global business embracing shipping, aviation and leisure industries. Evergreen Marine (UK) Ltd has taken a strong lead on the environment implementing more eco-friendly “green vessels” designed to minimise their impact on the environment. Furthermore, they are committed to high standards of training, both for its seafaring and office-based staff.




Evergreen House

160 Euston Road



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Training provider



Josh Morgan

01922 660546

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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