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Customer Service Apprentice N Legal

This is an excellent opportunity to work for an established solicitors in Sutton Coldfield, who pride themselves on the Customer Service they provide to their clients. You will work towards your Customer Service Level 2 Apprenticeship as well as receiving training and mentoring in the workplace. You will provide excellent customer care to our clients and answer the telephone and deal with initial enquiries.

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Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am - 5pm. 1-hour lunch.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    23 Dec 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your main duties will include:

  • Providing excellent customer care to our clients
  • Answer the telephone and deal with initial enquiries
  • Meet and greet clients in a friendly and professional way
  • Some administration duties such as updating files on case
  • General housekeeping duties

What training will the apprentice take and what qualification will the apprentice get at the end?

You will receive support and training on the job from your employer and support and guidance from your college tutor when visiting you in the workplace to gain your Level 2 Customer Service Practitioner apprenticeship standard.

What is the expected career progression after this apprenticeship?

Following completion of the apprenticeship there will be the possibility of progressing within the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Polite and friendly


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

N Legal was established on 1st November 2000 and have celebrated 15 years trading last year on 1st November 2015. The firm’s strengths has been to support large and small businesses from purchasing companies to dealing with business start ups, raising finance for their businesses and proving bespoke Legal Services in the Royal Town of Sutton Coldfield. We are on the panel of all the leading Banks and Building Societies. N legal moved into their flagship offices following their steady expansion drive in a listed office building which was the former residence of the last Town Mayor of Sutton Coldfield in 1950. Our legal advice and support combines technical excellence with a sound commercial perspective, ensuring that we are able to meet the expectations of our clients for all their legal services. Understanding our clients and their business is the cornerstone of our success and this approach ensures we can provide specialist legal support and advice based on the best strategy.


N Legal


1 High Street

Sutton Coldfield

West Midlands

B72 1XH

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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