Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Support Apprentice PANDA IT SOLUTIONS LTD

Are you an aspiring IT technician? Would you love to work in a small close-knit team who enjoys their daily job and even has its own table football? Then your future starts right here.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday - Friday (times to be confirmed)

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    05 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000118760

  • Positions

    1 available

What will the apprentice be doing?

A typical day in the job:

  • Providing customer support through email, ticking system, helpdesk and phone conversations, remote support
  • Assist with the installation and setup of hardware such as mobiles, laptops and desktops
  • Configure hardware and software correctly
  • Use internal tools to identify and resolve issues
  • Testing and troubleshooting a variety of hardware escalating issues when necessary

What training will the apprentice take and what qualification will the apprentice get at the end?

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this information communications technician level 3 apprenticeship programme.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. 

  • Course 1 - Supporting IT Architecture 
  • Course 2 - Working with End-user Devices
  • Course 3 - Working with Network Architecture 

What is the expected career progression after this apprenticeship?

  • Upon completion of the Level 3 apprenticeship there is chances of progression either on to the Level 4 apprenticeship or a full time role within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Panda IT Solutions are a company that is all about putting the customers first, they offer on-site and phone support so you will be spending your time between the office and on-site. They are looking to guide and support the right candidate through their Level 3 IT Support Apprenticeship while evolving in the workplace too.

Employer

PANDA IT SOLUTIONS LTD

Address

CHURCHILL HOUSE

29 MILL HILL ROAD

PONTEFRACT

WF8 4HY

You must have JavaScript enabled to view a map of the location

Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Contact

Courtney Adams

courtney.adams@balticapprenticeships.com

01325731053

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Feb 2023