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IT Support Technician Apprentice CMS GROUP LTD

Within this IT Support apprenticeship role, you would get stuck into IT duties such as responding to clients IT queries via email and telephone, maintaining a strong relationship with clients, preparing PCs and laptops for new users by configuring software and operating and so much more!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 09:00 - 17:00

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    24 Feb 2023

  • Date posted

    18 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Preparing PCs and Laptops for new users by configuring software and operating systems
  • Installing antivirus software on client computers 
  • Fix hardware IT issues for example desktops, laptops, and printers 
  • Updating internal CRM notes and monitoring client computers
  • Responding to clients IT queries via email and telephone

What training will the apprentice take and what qualification will the apprentice get at the end?

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 Information Communications Technician apprenticeship programme.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. 

With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

What is the expected career progression after this apprenticeship?

This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

CMS is a dedicated family-run business, paving the way for Premium IT Support Services in the local area of Preston BUT also nationwide, spanning from Aberdeen, Dublin and Exeter, no location is a limit for CMS. Working with sectors such as retail, hospitality, healthcare, and manufacturers, CMS is a company name you will want to be a part of!




Suite 6

Manor Court

Salesbury Hall Road


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Training provider



Shannon Armstrong

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023