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IT Solutions Apprentice ALTON VALLEY LTD

Alton Valley are seeking 3 passionate, aspiring IT apprentices to join a growing team. This course provides core technical knowledge and skills alongside the experience you need to kickstart an exciting career within IT. We are a small Derby-based, IT organisation making a huge difference and need driven individuals to help us grow!

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Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,750.00

    Bonus scheme available

  • Working week

    Monday to Friday 8.00am to 4.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    12 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000118487

  • Positions

    3 available

What will the apprentice be doing?

  • You’ll be joining our TechBar team to assist in first line support for business users
  • Troubleshooting and analysing technical issues and situations with critical thinking skills
  • Recording triage steps and attempted resolutions in our ServiceNow tool
  • Referring to and creating knowledge base articles to improve processes
  • Informing customers of updates and progress for their incidents and requests
  • Completing administrative duties to maintain asset management and peripheral stock
  • Assisting with meeting room maintenance and education to prevent future IT problems
  • Producing documentation for customers and the team

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training and support will be provided by your Alton Valley mentor and from the Althaus team.

  • IT Solutions Technician - Hardware Level 3
  • CompTIA A+ Certification

What is the expected career progression after this apprenticeship?

  • There is the potential to progress into a full-time/permenant position within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*/9 - C/4 (or equivalent)) Essential
GCSE or equivalent Mathematics (Grade A*/9 - C/4 (or equivalent)) Essential

Things to consider

Due to the nature of this position, we require you to be willing and eligible to achieve a minimum of SC clearance. To qualify, you should be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see https://www.gov.uk/guidance/security-vetting-and-clearance.

About the employer

We transform businesses of most major sectors with powerful and adaptable digital solutions that satisfy the needs of today. Every client and project has unique requirements. We deliver Fixed Price solutions – on schedule, on budget, every time.

Employer

ALTON VALLEY LTD

Address

Victoria Street

Derby

DE1 1EQ

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Training

Training provider

ALTHAUS DIGITAL LIMITED

Contact

Kate

talent@althausdigital.co.uk

020 3649 9000

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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